Cloud Reliability Analyst: Resolve & Automate Cloud Ops

Epicor; Monterrey; On-site; MXN 875,197 - 1,225,275; Full time

Benefits offered by this job

Comprehensive health and wellness benefits

Free LinkedIn Learning licenses

Internal mobility opportunities

Global mobility support

Job summary

Epicor is seeking a Cloud Reliability Analyst to enhance customer support for cloud-hosted solutions in Monterrey, Nuevo León. In this role, you will resolve technical issues, maintain high customer satisfaction, and manage critical cloud infrastructures.

The ideal candidate will have over 2 years of experience in technical support, outstanding communication skills, and a strong understanding of modern IT infrastructure and cloud technologies. Epicor offers comprehensive health benefits, mentoring programs, and a focus on work-life balance.

Qualifications

• Experience working with cloud platforms like Azure, AWS, or GCP.
• Ability to troubleshoot complex technical issues effectively.
• Strong detail-oriented and customer-focused mindset.

Responsibilities

• Investigate and resolve customer-reported technical issues.
• Communicate regularly with customers about issue lifecycles.
• Deliver end-user training and support as needed.

Skills

Strong technical aptitude and understanding of modern IT infrastructure

Experience with Microsoft Azure, AWS, GCP

Knowledge of Microsoft Windows Server

Excellent verbal and written communication skills

Strong analytical and troubleshooting skills

Education

2+ years of experience in technical support or related field

Tools

Microsoft SQL Server

VMware

Hyper-V

PowerShell

Job description

Epicor is seeking a Cloud Reliability Analyst to enhance customer support for cloud-hosted solutions in Monterrey, Nuevo León. In this role, you will resolve technical issues, maintain high customer satisfaction, and manage critical cloud infrastructures.

The ideal candidate will have over 2 years of experience in technical support, outstanding communication skills, and a strong understanding of modern IT infrastructure and cloud technologies. Epicor offers comprehensive health benefits, mentoring programs, and a focus on work-life balance.