Hybrid L&D Facilitator - Virtual Training for US Market

McDonald's; Ciudad de México; Hybrid; MXN 745,000 - 1,117,000; Full time

Job summary

McDonald’s Global Technology is hiring a Learning & Development Facilitator for the US Market, based in our Mexico Global Business Services Office. The role focuses on delivering virtual learning programs, partnering with L&D stakeholders, and driving progress across restaurant teams.

Ideal candidates will have 2+ years in adult education or facilitation, strong English/Spanish skills, and experience in customer service or hospitality. Hybrid work setup with onsite days in Mexico City.

Qualifications

• HighSchool Diploma or equivalent required.
• 2–4+ years of adult education/facilitation experience.
• Fluent in Spanish and English (written and spoken).
• Experience in customer service or hospitality is a plus.

Responsibilities

• Oversee and drive delivery of virtual learning programs for L&D within the US.
• Conduct virtual training to motivate and improve performance in restaurants.
• Use facilitation techniques to encourage participation in sessions.
• Help create measurable learning objectives aligned with US L&D needs.

Skills

Bilingual Spanish/English

Facilitation skills

Virtual learning delivery

Strong communication

Education

High School Diploma or equivalent

2–4+ years in adult education/facilitation

Tools

Virtual learning platforms

Job description

McDonald’s Global Technology is hiring a Learning & Development Facilitator for the US Market, based in our Mexico Global Business Services Office. The role focuses on delivering virtual learning programs, partnering with L&D stakeholders, and driving progress across restaurant teams.

Ideal candidates will have 2+ years in adult education or facilitation, strong English/Spanish skills, and experience in customer service or hospitality. Hybrid work setup with onsite days in Mexico City.