Hybrid L&D Delivery Specialist

McDonald's; Ciudad de México; Hybrid; MXN 350,000 - 520,000; Full time

Job summary

McDonald’s Global Technology Mexico City Office is expanding its digital learning initiatives to empower restaurant crews and managers. The role focuses on delivering virtual training, measuring impact, and ensuring alignment with brand standards across our U.S. and Mexican markets.

The ideal candidate lives in the Mexico City area, has 2–4+ years in adult education, and combines strong communication with fluency in Spanish and English. Hybrid work includes 3 days onsite, 2 days remote.

Qualifications

• Live in Mexico City area.
• 2 to 4+ years of adult education/facilitation experience.
• 2+ years of customer service/hospitality experience.
• Fluent in Spanish and English (written and verbal).
• Passport and US Visa are nice to have.

Responsibilities

• Oversee and drive delivery of virtual learning programs and courses to achieve objectives for L&D.
• Conduct virtual training that motivates, builds proficiencies, and improves performance.
• Adapt sessions in real-time based on participant needs and progress.
• Stay updated on best practices, tools and methods in virtual facilitation.
• Create measurable learning objectives aligned with L&D needs for the US market.
• Partner with People Solutions L&D and market stakeholders to ensure programs meet training needs and standards.
• Review class assessments and surveys to gauge program performance and impact.

Skills

Communication skills

Active listening

Group management

Conflict resolution

Digital facilitation tools

Bilingual Spanish/English

Education

High School Diploma

BA/BS degree preferred

Job description

McDonald’s Global Technology Mexico City Office is expanding its digital learning initiatives to empower restaurant crews and managers. The role focuses on delivering virtual training, measuring impact, and ensuring alignment with brand standards across our U.S. and Mexican markets.

The ideal candidate lives in the Mexico City area, has 2–4+ years in adult education, and combines strong communication with fluency in Spanish and English. Hybrid work includes 3 days onsite, 2 days remote.