Hybrid HR Service Center Associate – Employee Support

Zebra Technologies; Ciudad de México; Híbrido; MXN 257.000 - 324.000; Jornada completa

Descripción de la vacante

Zebra Technologies Mexico City is seeking a People Service Center Representative II to provide expert answers on benefits, HR policies, and processes. You will be the first point of contact for former employees and will maintain up-to-date knowledge across HR systems to assist with inquiries, onboarding, and payroll data.

This hybrid role requires 3 days in the office and 2 remote, with strong English and communication skills.

Formación

• Requires a HS diploma or GED.
• 2+ years of experience in a customer or employee facing environment.
• Experience with HR systems (Workday, ServiceNow, Degreed) is preferred.
• Strong English language proficiency and excellent communication skills.

Responsabilidades

• Serve as a first point of contact for employees’ questions on HR policies and processes.
• Create, update and maintain knowledge of People Team processes to answer questions.
• Manage inquiries through the People Team Service Center case management system.
• Provide timely, accurate information by researching and escalating when needed.
• Support onboarding and payroll data preparation for required pay frequency.
• Assist with HR systems data integrity and audits.

Conocimientos

English proficiency

Verbal communication

Written communication

Team player

Prioritization

Customer service

Educación

HS diploma or GED

Associate or bachelor’s degree

Herramientas

Workday

ServiceNow

ADP

Degreed

Descripción del empleo

Zebra Technologies Mexico City is seeking a People Service Center Representative II to provide expert answers on benefits, HR policies, and processes. You will be the first point of contact for former employees and will maintain up-to-date knowledge across HR systems to assist with inquiries, onboarding, and payroll data.

This hybrid role requires 3 days in the office and 2 remote, with strong English and communication skills.