Senior Customer Support Lead (Hybrid) – Billing & Solutions

Nasdaq, Inc.; Moncayo; Hybrid; MXN 400,000 - 560,000; Full time

Job summary

Nasdaq, Inc. is seeking a seasoned customer service professional to handle billing inquiries, service requests and sales support with a focus on customer relations. The role involves collaborating with sales, installations and the development team to resolve complex issues and protect consumer rights.

Located in Mexico with a hybrid work environment (at least 2 days in office). Nasdaq is an equal opportunity employer offering accommodations for applicants with disabilities and a path for career

Qualifications

• Bachelor's degree required; comparable experience may be substituted.
• At least 6 years of experience in customer service or related roles.

Responsibilities

• Provides customer service for billing inquiries, service requests, proposals and complaints.
• Supports sales, installations and communications; maintains customer relations.
• Troubleshoots, diagnoses and resolves escalated issues with cross-functional teams.
• Maintains and improves client data and informs customers about new products.

Skills

Customer service

Billing inquiries

Sales support

Troubleshooting

Communication

Team collaboration

Education

Bachelor's degree

Job description

Nasdaq, Inc. is seeking a seasoned customer service professional to handle billing inquiries, service requests and sales support with a focus on customer relations. The role involves collaborating with sales, installations and the development team to resolve complex issues and protect consumer rights.

Located in Mexico with a hybrid work environment (at least 2 days in office). Nasdaq is an equal opportunity employer offering accommodations for applicants with disabilities and a path for career