Senior Salesforce Support & Operations Manager

Thomson Reuters Corp.; Ciudad de México; Híbrido; MXN 1.031.000 - 1.375.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible vacation

Tuition reimbursement

Mental health support

Descripción de la vacante

Refinitiv is seeking a Technical Support Manager to lead a global team focused on Salesforce Applications Support in Mexico City. You will ensure 24x7 application operations, partner with development teams, and drive service improvement.

Ideal candidates have over 7 years of experience in technology infrastructure, strong Salesforce knowledge, and management skills. Join us in a hybrid work model with competitive benefits and a commitment to continuous learning.

Formación

• 7+ years of experience in software development and technology infrastructure.
• 3+ years of experience in a leadership role.
• Proven ability to set direction and inspire team members.

Responsabilidades

• Lead a global technology team for Salesforce applications.
• Ensure reliable 24x7 infrastructure operations.
• Drive continual service improvement and innovation.

Conocimientos

Leadership

Salesforce Architecture

Customer Service

Technical Support

Problem Solving

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Salesforce

AWS

Linux

Java

HTML/CSS/JS

Descripción del empleo

Refinitiv is seeking a Technical Support Manager to lead a global team focused on Salesforce Applications Support in Mexico City. You will ensure 24x7 application operations, partner with development teams, and drive service improvement.

Ideal candidates have over 7 years of experience in technology infrastructure, strong Salesforce knowledge, and management skills. Join us in a hybrid work model with competitive benefits and a commitment to continuous learning.