Platform Success Manager – SaaS & AI

MEX004 Dofiscal Editores SA de CV

Ciudad de México

Híbrido

MXN 900.000 - 1.300.000

Jornada completa

Hace 4 días

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Hybrid Work Model

Flexible work arrangements

Career development

Descripción de la vacante

Thomson Reuters, through Reuters Imagen, seeks a Customer Success Manager to own the operational relationship for a portfolio of client accounts from kickoff through renewal. You will serve as the primary contact, supporting platform adoption, delivery, and day-to-day client communications, coordinating with a cross-functional team to guide implementations and go-live.

You will manage account health, drive adoption, and develop success plans while collaborating with Account Management, DevOps,

Formación

3 to 5 years of experience in Customer Success, Account Management, or client-facing delivery within B2B SaaS or technology environments.
Strong project-management skills including stakeholder management, task coordination, and risk management.
Technical aptitude to understand system configuration, API integrations, and cloud infrastructure concepts; able to troubleshoot basic issues.

Responsabilidades

Own named accounts and act as primary contact for customer success, delivery, and communications.
Drive platform adoption through training and enablement.
Develop and maintain customer success plans with goals, adoption status, risks, and next actions.
Monitor account health and address issues before escalation.
Manage client implementations from kickoff to go-live and renewals.
Plan and coordinate project delivery using SOW; track timelines and dependencies.
Coordinate cross-functional delivery with DevOps and Delivery Eng.
Lead client-facing delivery activities such as kickoffs and trainings.
Maintain knowledge of the Imagen platform and configuration.
Provide configuration guidance and engage specialists when needed.
Support retention and renewal opportunities by providing context and recommendations.
Identify expansion signals to aid Account Managers.