Production Systems Support Analyst

Flex; Región Centro; On-site; MXN 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Life Insurance

Job summary

Flex, a leading diversified manufacturing partner, is seeking a Business Systems Analyst L1 in Guadalajara, North Campus. You will provide first-level support for production systems, troubleshoot incidents, and collaborate with IT, engineering, and manufacturing teams to maintain uninterrupted operations.

Core duties include handling Level 1 tickets, supporting Flex Flow and ServiceNow tools, and executing database queries for operational insights.

Qualifications

• BA/BS or equivalent work experience.
• Experience supporting business or manufacturing systems.
• Basic knowledge of relational databases and SQL queries.
• Ability to retrieve, analyze, and validate information from databases.
• Understanding of incident management and ticketing systems.
• English proficiency: Basic to Intermediate.
• Strong analytical and problem-solving skills.
• Excellent customer service orientation and communication skills.
• Schedule availability.

Responsibilities

• Provide Level 1 support for production-related systems and applications.
• Respond to and resolve tickets generated directly from manufacturing operations.
• Support internal platforms and applications such as Flex Flow, ServiceNow/Knowledge Base tools, and custom-developed systems.
• Troubleshoot Zebra printer issues, label generation, and system connectivity problems.
• Monitor daily system performance and ensure uninterrupted production operations.
• Execute database queries to obtain, validate, and analyze operational information.
• Document incidents, root causes, and solutions within established support processes.
• Escalate complex issues to Level 2 or development teams when required.
• Collaborate with manufacturing, engineering, and IT teams to identify process improvements.
• Support testing and deployment of system enhancements and updates.

Skills

SQL queries

Analytical skills

Customer service

English (Basic-Intermediate)

Troubleshooting

Education

BA/BS or equivalent

Tools

Flex Flow

ServiceNow

Knowledge Base tools

Custom-developed systems

Job description

Flex, a leading diversified manufacturing partner, is seeking a Business Systems Analyst L1 in Guadalajara, North Campus. You will provide first-level support for production systems, troubleshoot incidents, and collaborate with IT, engineering, and manufacturing teams to maintain uninterrupted operations.

Core duties include handling Level 1 tickets, supporting Flex Flow and ServiceNow tools, and executing database queries for operational insights.