IT Analyst

Flex; Región Centro; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Job summary

Flex is seeking an IT Analyst to join our Guadalajara campus team. You will monitor and support Hybrid Cloud IT infrastructure, manage incidents, perform patching, backups, and automation to improve IT operations.

The role emphasizes proactive system monitoring, incident resolution, and collaboration with cross-functional teams to meet SLAs and ensure uptime.

Qualifications

• Bachelor’s degree in IT or related field.
• Experience in IT Support, Service Desk, Desktop Support, or End User Computing.
• Conversational English.
• Experience leading or coordinating support personnel and daily IT operations.
• Advanced troubleshooting skills for Windows OS, hardware, software, network connectivity, and end-user devices.
• Experience supporting desktops, laptops, printers, scanners, and peripherals.
• Hands-on experience supporting Android and iOS devices.
• Experience supporting video conferencing systems and collaboration tech.
• Experience providing executiveVIP support with strong customer service.
• Experience using ticketing systems like ServiceNow.

Responsibilities

• Prepare SOPs for day-to-day maintenance of applications and systems.
• Proactively monitor enterprise systems for capacity and performance.
• Ensure backups and retention policies to minimize data loss.
• Establish clear communication with customers, peers and cross-functional teams.
• Propose system enhancements to improve performance and reliability.
• Coordinate budgets, schedules, and performance requirements.
• Ensure applications are performing, scalable, usable, and available with defined SLAs.
• Research, design, code, and test new systems aligned with IT projects.
• Install, configure, administer, and maintain business applications and hardware.
• Collaborate with teams to gather requirements and prepare system specs for implementation.
• Troubleshoot and resolve user problems; communicate with users and vendors.
• Perform change management and publish performance metrics.
• Ensure data integrity and security across Hybrid Cloud environments.

Skills

IT Support

ServiceNow

Windows OS

Troubleshooting

Executive Support

IT Asset Management

Documentation

SLA Management

Automation Scripting

Video Conferencing

English Communication

Vendor Liaison

Education

Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or related field

Tools

ServiceNow

Excel

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Analyst IT, located in Guadalajara, Campus.

Reporting to the Analyst Application Technology; the Analyst It, will perform operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs.

Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable.

What a typical day looks like:

• Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.
• Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.
• Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
• Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
• Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Stablish and assure adherence to budgets, schedules, work plans and performance requirements.
• Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.
• Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.
• Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.
• Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.
• Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.
• Perform and track change management and publish performance metrics. of these teams.
• Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance.

The experience we’re looking to add to our team:

• Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or related field.
• Experience in IT Support, Service Desk, Desktop Support, or End User Computing.
• Conversational English.
• Experience leading or coordinating support personnel and daily IT operations.
• Advanced troubleshooting skills for Windows operating systems, hardware, software, network connectivity, and end-user devices.
• Experience supporting desktops, laptops, printers, scanners, and peripheral equipment.
• Hands‑on experience supporting Android and Apple (iOS) mobile devices.
• Experience supporting and maintaining video conferencing systems, conference rooms, and collaboration technologies.
• Experience providing executive/VIP support with a strong customer service focus.
• Experience using ServiceNow or similar ticketing and incident management systems.
• Advanced Microsoft Excel skills.
• Ability to perform root cause analysis, log analysis, troubleshooting, and issue resolution.
• Experience managing IT assets, technical documentation, and support metrics.
• Act as the primary IT owner for the assigned building, ensuring operational continuity and user satisfaction.
• Coordinate vendors, service providers, and internal IT teams to support infrastructure and operational needs.
• General understanding of IT infrastructure, system architecture concepts, and operational support methodologies.
• Experience in manufacturing environments preferred.
• Strong communication, leadership, teamwork, customer service, and problem‑solving skills.
• Ability to quickly learn new technologies, adapt to changing business needs, and work effectively in a fast‑paced environment.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

CV19

Job Category

IT

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).