Human Resources Services Specialist

DRiV; Tlalnepantla; On-site; MXN 180,000 - 240,000; Full time

Job summary

DRiV is seeking an HR Services Specialist to support day-to-day HR operations in a global environment. You will manage HR service requests, maintain accurate employee data, and process lifecycle transactions using SAP SuccessFactors Employee Central.

You will collaborate with global HR teams and use ServiceNow to track requests, ensuring timely and reliable HR service delivery. Strong Excel skills and English communication are essential for success in this role.

Qualifications

• Experience in HR Operations, HR Services, or similar HR support role.
• Knowledge of SAP SuccessFactors Employee Central with hands-on transaction processing.
• Experience using ServiceNow or similar ticketing/case management system.
• Intermediate to advanced Excel skills (formulas, VLOOKUP/XLOOKUP, Pivot Tables).
• Strong written and spoken English communication.

Responsibilities

• Manage HR service requests and follow up on tickets to resolution.
• Maintain and update employee information in HR systems with accuracy.
• Process lifecycle transactions: hires, terminations, transfers, promotions, salary changes.
• Support HR processes using SAP SuccessFactors Employee Central.
• Work with ServiceNow or similar ticketing systems to track requests.

Skills

HR Operations

English communication

Tools

SAP SuccessFactors Employee Central

ServiceNow

Excel (formulas, VLOOKUP/XLOOKUP, Pivot Tables)

Job description

Join our team and help deliver an excellent employee experience!

We are looking for an HR Services Specialist to support day-to-day HR operations in a global environment. This role is ideal for someone who enjoys working with HR systems, managing employee requests, maintaining accurate data, and ensuring timely and reliable HR service delivery.

What You’ll Do:

• Manage HR service requests and follow up on tickets through resolution.
• Maintain and update employee information in HR systems, ensuring data accuracy and integrity.
• Process employee lifecycle transactions, including hires, terminations, transfers, promotions, and salary changes.
• Use SAP SuccessFactors Employee Central to support HR operational processes.
• Work with ServiceNow or similar ticketing platforms to track requests and meet service expectations.
• Collaborate with global HR teams to resolve inquiries and maintain consistent service standards.
• Handle recurring operational activities with accuracy, confidentiality, and attention to detail.

What We’re Looking For:

• Previous experience in HR Operations, HR Services, or a similar HR support role.
• Knowledge of SAP SuccessFactors Employee Central, preferably with hands-on experience processing employee transactions.
• Experience using ServiceNow or a similar case management or ticketing system.
• Intermediate to advanced Excel skills, including formulas, VLOOKUP/XLOOKUP, and Pivot Tables.
• Intermediate to advanced English communication skills, both written and spoken.
• Strong organizational, analytical, communication, and follow-up skills.
• Comfort working with repetitive tasks and maintaining accurate employee records.

Preferred: SAP SuccessFactors Employee Central certification.

Why Join Us?

You’ll have the opportunity to strengthen your HR systems expertise, contribute to global HR service delivery, and support processes that directly impact the employee experience.