People Services Advisor

Zerto; Tlaquepaque; Híbrido; MXN 360.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Descripción de la vacante

Hewlett Packard Enterprise in Mexico (hybrid) is seeking a People Services Advisor to support HR operations across the employee lifecycle, ensuring data accuracy, process execution and responsive HR service. You will engage with global teams and leverage HR tools to streamline reporting and service delivery.

Key focus areas include country-level process improvements, data analysis for priority projects, and support for MADO transitions.

Formación

• First-level university degree or equivalent experience.
• Typically 2-4 years related experience in compensation, benefits, finance, and/or human resources.
• Excellent communication and analytical skills.
• Ability to work in a global, multicultural environment.

Responsabilidades

• Implements and manages multiple parts of process delivery with team guidance and instructions.
• Identifies areas for process improvements; provides country-specific subject matter expertise and solutions.
• Provides analytical support and analysis for priority projects that impact employees at the country level and may lead projects of low complexity.
• Resolves HR support cases of moderate to high complexity that cannot be answered immediately through service centers.
• Assists with increasingly complex reporting needs and analyzes survey, employee, and financial data, and audit results.

Conocimientos

Strong communication skills

Analytical skills

Organizational & time management

Customer oriented

HR tools & systems

Independent & team player

Educación

Bachelor's degree or equivalent in HR/Business

Herramientas

Workday

Salesforce

AI productivity tools

Descripción del empleo

People Services Advisor

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Responsible for the design, implementation and maintenance of human resources administration and activities associated with employee information, retrieval capabilities and support. Processes HR data according to 'the company' policy and legal requirements, consults on HR processes and implementation, and is responsible for end-to-end HR customer support throughout the employee life cycle. Identifies emerging applications and recommends process improvements and simplification that support business and HR strategy. Works across the business, functional, and regional areas of 'the company' to recommend IT investments and improvements to HR tools. Implements and tracks programs and processes to ensure that records are accurate, accessible, and appropriately secure, and that data retrieval and reporting capabilities meet the needs of internal customers, legal compliance, and the company policy requirements (e.g., data management and integration of data). Re-engineers processes at regional and country level and works in partnership with global teams to build more process strength and capability. Provides support for recruiting in administration, internal hiring and lower-level external hiring. Ensures seamless support through Contact HR for both front- and back-end processes. Defines the strategy for HR Operations support of Mergers, Acquisitions, Divestitures and Outsourcing (MADO). Leads, coordinates and provides HR Operations support for all MADO employee transitions.

Management Level Definition:

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

How will you make your mark:

• Implements and manages multiple parts of process delivery with team guidance and instructions.
• Identifies areas for process improvements; provides country-specific subject matter expertise and solutions.
• Provides analytical support and analysis for priority projects that impact employees at the country level and may lead projects of low complexity.
• Resolves HR support cases of moderate to high complexity that cannot be answered immediately through service centers.
• Assists with increasingly complex reporting needs and analyzes survey, employee, and financial data, and audit results.

Education and Experience Required:

• First-level university degree or equivalent experience.
• Typically 2-4 years related experience in compensation, benefits, finance, and/or human resources.

About you:

• Developed level of process knowledge and expertise in back-end processes.
• Developed general HR knowledge.
• Good communications skills.
• Strong quantitative and qualitative analysis skills.
• Strong organizational, time management, and planning skills.
• Strong customer orientation.
• Developed ability to use HR productivity tools, systems and applications.
• Ability to work independently in a team environment and with guidance on more complex issues and decisions.

Preferred Skills:

• Experience supporting employee lifecycle processes.
• Experience working in a global and multicultural environment.
• Working knowledge of Workday, Salesforce or similar HR technologies.
• Familiarity with AI-enabled productivity tools and digital service platforms.
• Experience participating in projects, process improvements or operational transformation initiatives.
• Knowledge of change management, process documentation or continuous improvement methodologies
• Portuguese

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Human Resources

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans