HR Operations Process Owner — Service Delivery Lead

YDU JC Air Cond & Ref Inc.- Dubai; San Pedro Garza García; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Descripción de la vacante

Johnson Controls is seeking a Process Owner HR Operations to provide SME support for Service Delivery processes and ensure analyst training and process integrity. The role collaborates across CoEs, HR Integration, HR Technology Enablement, and HR Ops teams, driving continuous improvement and automation opportunities, while supporting audits and KPI monitoring.

Responsibilities include overseeing HR service processes, maintaining documentation, and partnering with supervisors to ensure quality

Formación

• Bachelor's degree in HR, Finance, Business or related field.
• +3 years of experience in a similar HR operations role.
• Fluent in English.

Responsabilidades

• Oversee Service Delivery processes such as New Hires, Job Requisitions, Terminations, Employee Movements, International Assignments and VOI/VOE.
• Ensure process integrity and train SD Analysts for proper execution.
• Monitor KPIs, metrics and controls per Case Management Framework and SOX Matrix.

Conocimientos

Fluent English

Educación

Bachelor's Degree in HR, Finance, Business or related field

Descripción del empleo

Johnson Controls is seeking a Process Owner HR Operations to provide SME support for Service Delivery processes and ensure analyst training and process integrity. The role collaborates across CoEs, HR Integration, HR Technology Enablement, and HR Ops teams, driving continuous improvement and automation opportunities, while supporting audits and KPI monitoring.

Responsibilities include overseeing HR service processes, maintaining documentation, and partnering with supervisors to ensure quality