HR Operations Process Lead - Service Delivery & Automation

YDU JC Air Cond & Ref Inc.- Dubai; Monterrey; Presencial; MXN 400.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Descripción de la vacante

Johnson Controls is seeking a Process Owner HR Operations to lead end-to-end HR service delivery processes for Tier 1 and Tier 2 analysts. This role certifies training, monitors KPIs, ensures process integrity and supports audit requirements across multiple HR domains and regions.

Analytical problem solvers will drive continuous improvements, collaborate with CoEs and vendors, and lead onboarding and training programs to meet technical knowledge requirements and quality standards.

Formación

• Bachelor’s Degree in HR, Finance, Business or related field required.
• +3 years of experience in a similar HRSSC role.
• Fluent in English.

Responsabilidades

• Oversee HR Operations service delivery processes and ensure process integrity.
• Collaborate with CoEs, HR Integration and HR Technology Enablement on improvements.
• Monitor KPIs and SOX controls and support audits and training.

Educación

Bachelor's Degree in HR, Finance, Business or related field

Descripción del empleo

Johnson Controls is seeking a Process Owner HR Operations to lead end-to-end HR service delivery processes for Tier 1 and Tier 2 analysts. This role certifies training, monitors KPIs, ensures process integrity and supports audit requirements across multiple HR domains and regions.

Analytical problem solvers will drive continuous improvements, collaborate with CoEs and vendors, and lead onboarding and training programs to meet technical knowledge requirements and quality standards.