HR Service Delivery Process Owner

YDU JC Air Cond & Ref Inc.- Dubai; Monterrey; Presencial; MXN 400.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Descripción de la vacante

Johnson Controls is seeking a Process Owner HR Operations to lead end-to-end HR service delivery processes for Tier 1 and Tier 2 analysts. This role certifies training, monitors KPIs, ensures process integrity and supports audit requirements across multiple HR domains and regions.

Analytical problem solvers will drive continuous improvements, collaborate with CoEs and vendors, and lead onboarding and training programs to meet technical knowledge requirements and quality standards.

Formación

• Bachelor’s Degree in HR, Finance, Business or related field required.
• +3 years of experience in a similar HRSSC role.
• Fluent in English.

Responsabilidades

• Oversee HR Operations service delivery processes and ensure process integrity.
• Collaborate with CoEs, HR Integration and HR Technology Enablement on improvements.
• Monitor KPIs and SOX controls and support audits and training.

Educación

Bachelor's Degree in HR, Finance, Business or related field

Descripción del empleo

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe.

We are looking for a Process Owner HR Operations. The Process Owner HR Operations is responsible for providing Subject Matter Expertise for Service Delivery processes and services in support of Tier 1 and Tier 2 analysts’ day-to-day activity. As owner of the process, this role is accountable for maintaining its integrity and performance by ensuring and certifying that analysts are properly trained for process execution; as well, this role monitors KPIs, metrics and controls as per the Case Management Framework and SOX Matrix requirements. This role is the first point of contact for escalation and resolution of issues usually triaging with applicable parties such as CoEs, HR Integration, HR Technology Enablement, HR and other HR Ops teams. Provides guidance and advice to internal and external customers when current processes and procedures are not clearly applicable. Process Owners propose and implement Continuous Improvement initiatives typically related to the processes within their scope but often considering, analyzing and discussing impacts and changes with teams outside of their scope, ensuring the End-to-End integrity of the process. Actively participates in M&A projects, system upgrades, testing and large projects implementation with a variety of customers in different organizations and countries. Identifies automation opportunities and execute Robotic Process Automation initiatives under the CoE Automation guide. Supports other Regional HR Operations team by sharing best business practices, fulfilling training needs and knowledge transfer initiatives.

How will you do it?

The HR Operations Process Owner main tasks/ responsibilities include, but are not limited to:

• Oversee the following Service Delivery processes and services: New Hires, Job Requisitions, Terminations, Employee Movements, International Assignments, Off Cycle Pay Changes, Job Data Changes, Benefits processes, Change Org Assignments, Move Workers, Verification of Employment and Income (VOI/VOE), Employee personal data changes.
• Identifies automation opportunities and execute Robotic Process Automation initiatives under the CoE Automation guide.
• Ensure that all the documentation, presentations, WI and related supporting materials are updated and available for consultation.
• Collaborate with the Quality team and Supervisor to establish and execute onboarding and training programs based on specific needs and certifies SD Analysts meet the technical knowledge requirements to perform the processes with the expected quality.
• Ensures quality and compliance controls are properly documented and executed by SD Analysts, sharing findings with Supervisor when necessary.
• Performs regular process audits to maintain quality control inside established parameters.
• Working in close collaboration with Supervisor to keep processes controlled according to KPIs defined in Case Management Framework and SOX Matrix by monitoring process and SD Analyst's individual performance; identifies trends and opportunity areas and provides advisory to Management team.
• Serves as escalation point for issues with internal service and process execution. Triages issue resolution with applicable parties such as CoEs, HR Integration, HR Technology Enablement, HR and other HR Ops teams.
• Advises internal and external customers when current processes and procedures are not clearly applicable.
• Collects, consolidates and analyzes customer satisfaction feedback to drive initiatives for service improvement and best practice reinforcement.
• Proactively engages other HR Ops teams when implementing and developing improvement initiatives and best practices, ensuring the integrity of the End-to-End process across Service Delivery functions.
• Maintains a positive working relationship within the team and with external customers.
• Drives continuous improvement activities that will increase quality and service delivery efficiency.
• Participates in the Service Intake Model to analyze the addition of new services to the HR Ops Service Portfolio and provides expert opinion on the matter.
• Generates and implements process and service evolution proposals and projects according to changing business needs.
• Manages independently minor process changes.
• Participates with CoEs, HR Technology Enablement or Vendors in system enhancements, upgrades and fixes; and coordinates Tier 2 analysts in such activities as appropriate.
• Serves as main point of contact for Internal / External audit requests and follow-up.
• Participates in M&A and large projects with different external customers.

What are we looking for?

Education: Bachelor’s Degree in HR, Finance, Business or related field required. +3 years of experience in a similar role - HRSSC Fluent in English

What do we offer?

• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.
• Commitment to work-life balance and employee well-being.
• Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.