HR Helpdesk Specialist, Shared Services

Jabil Malaysia; Región Centro; Presencial; MXN 250.000 - 380.000; Jornada completa

Descripción de la vacante

Jabil is seeking a Human Resources Shared Services Generalist to be the first contact for employee and manager inquiries via phone, email, or portal. You will resolve issues, enter accurate transactions, and communicate resolutions with professionalism.

This role requires knowledge of HR policies, benefits, time accruals, and compliance across the Americas. Responsibilities include handling inquiries, assisting with HR system access, and supporting HR programs while maintaining confidentiality

Formación

• Bachelor’s degree in Human Resources or related field.
• 0–1 years of HR experience in a shared services environment is expected.
• Experience with HR policies, compensation, hiring, and employee relations across the Americas.

Responsabilidades

• Serve as first point of contact for employee inquiries via phone, email, and portal.
• Resolve HR-related issues with empathy, accuracy, and timely communication.
• Maintain accurate transactions in HR systems and ensure confidentiality.
• Collaborate with multiple departments to stay updated on policies and programs.
• Support HR Shared Services projects and provide program assistance.

Conocimientos

Workday

ServiceNow

Customer service

Bilingual EN/ES

Educación

Bachelor’s degree in HR or related field

High school diploma with equivalent

Herramientas

Workday HRIS

ADP HRIS

Kronos

Descripción del empleo

Jabil is seeking a Human Resources Shared Services Generalist to be the first contact for employee and manager inquiries via phone, email, or portal. You will resolve issues, enter accurate transactions, and communicate resolutions with professionalism.

This role requires knowledge of HR policies, benefits, time accruals, and compliance across the Americas. Responsibilities include handling inquiries, assisting with HR system access, and supporting HR programs while maintaining confidentiality