HR Shared Services Specialist – Bilingual

Jabil; Región Centro; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Jabil is seeking a Human Resources Shared Services Generalist to serve as the first contact for employee and manager inquiries, resolving issues via phone, email, portal, or other channels. You will advise on time accruals, hours worked, benefits, compliance, LOA, and more, while maintaining professional communications with staff across the Americas.

Responsibilities include handling HR policies, ensuring accurate transactions in Workday and ADP, and providing timely, confidential support.

Formación

• Bachelor's degree in HR or related field. Or high school diploma with equivalent.
• Zero to One (0-1) years of experience in HR Specialist or similar role.
• Fundamental knowledge of HR practices including employment law, compensation, hiring, performance management, coaching, and employee relations across the Americas Region (US and Mexico).
• Excellent customer service skills
• Ability to multitask and work in a team environment
• Excellent verbal and written English and Spanish communication skills

Responsabilidades

• Acquire and maintain substantial knowledge concerning Human Resources policies, programs, and procedures that supports first call resolution.
• Using established protocols, handles incoming requests from various levels of employees to quickly assess and resolve HR related issues in an empathetic, professional and timely manner.
• Works with various departments to stay up to date on all policies, programs, and procedures.
• Strives to gather and share evidence and facts to allow for transparent knowledge transfer and effective overall capability of HR.
• Utilize depth of knowledge and develop a comprehensive understanding of Americas HR Shared Services operations, processes, and systems to ensure timely and correct responses to customers' inquiries, complaints and requests.
• Listen and ask appropriate follow up questions to collect necessary information to identify underlying issues or related requests and provide accurate answers.
• Identify, research and work cross-functionally on queries from customers in a timely manner; working on more than one matter simultaneously and prioritizing urgency of requests.
• Perform timely and accurate transactions that impact multiple systems including Workday, ADP HRIS, Benefit Systems, ADP, Kronos, and other databases.
• Review and follow up on discrepancies to ensure accuracy
• Provide accurate and consistent recordkeeping and maintenance of HR Shared Services records.
• Complete special HR Shared Services projects as needed.
• Provide HR program/project support.
• Ability to handle and maintain discretion and confidentiality in all areas pertaining to employee or company data and proprietary information.
• May perform other duties and responsibilities as assigned

Conocimientos

Workday

ServiceNow

Customer service

English/Spanish

Educación

Bachelor's degree in HR or related field

High school diploma with equivalent

Descripción del empleo

Jabil is seeking a Human Resources Shared Services Generalist to serve as the first contact for employee and manager inquiries, resolving issues via phone, email, portal, or other channels. You will advise on time accruals, hours worked, benefits, compliance, LOA, and more, while maintaining professional communications with staff across the Americas.

Responsibilities include handling HR policies, ensuring accurate transactions in Workday and ADP, and providing timely, confidential support.