Housekeeping Manager

Alila Mayakoba; Solidaridad; On-site; MXN 600,000 - 900,000; Full time

Job summary

Alila Mayakoba in Quintana Roo seeks a Housekeeping Manager to ensure the department operates efficiently, maintaining high standards of cleanliness and organization across guest rooms, public areas, and back-of-house spaces, including laundry and dry-cleaning services.

The role requires aligning performance with brand standards and corporate strategies, while meeting the expectations of guests, employees, and owners.

Qualifications

• Ideally a university degree or diploma in Hospitality or Tourism Management.
• Minimum of 4 years of experience as a Housekeeping Manager in luxury hotels and operation full service.
• Strong problem-solving, administrative, and interpersonal skills.
• Fluency in Spanish and advanced English (spoken and written) are both essential.

Responsibilities

• Ensure efficient operation of the housekeeping department.
• Maintain high standards of cleanliness and organization across guest rooms, public areas, and back-of-house spaces.
• Oversee laundry and dry-cleaning services for hotel linen and staff uniforms.
• Align departmental performance with brand standards and corporate strategies.
• Meet the expectations of employees, guests, and owners.

Skills

Spanish fluency

English (advanced)

Interpersonal skills

Administrative skills

Problem-solving

Education

Hospitality/ Tourism Management degree

Job description

The Housekeeping Manager is responsible for ensuring the efficient operation of the department, maintaining high standards of cleanliness and organization throughout the hotel. This includes guest rooms, public areas, and back‑of‑house non‑kitchen spaces, as well as overseeing laundry and dry‑cleaning services for hotel linen, staff uniforms, and guest laundry. The role also involves aligning departmental performance with corporate strategies and brand standards while consistently meeting the expectations of employees, guests, and owners.

Qualifications

• Ideally with a university degree or diploma in Hospitality or Tourism Management.
• Minimum of 4 years of experience as a Housekeeping Manager in luxury hotels and operation full service.
• Strong problem-solving, administrative, and interpersonal skills.
• Fluency in Spanish and advanced English (spoken and written) are both essential.