Housekeeping Manager

Alila Mayakoba; Solidaridad; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Alila Mayakoba in Quintana Roo, Mexico, seeks a seasoned Housekeeping Manager to lead our housekeeping department across guest rooms, public areas, and back‑of‑house spaces, including laundry and uniform services. The role drives cleanliness, organization, and exceptional guest experiences.

The ideal candidate has at least 4 years in a luxury hotel housekeeping leadership role, fluent Spanish and advanced English, and strong problem-solving, administrative, and interpersonal skills.

Formación

• Fluency in Spanish and advanced English (spoken and written).
• Strong problem-solving, administrative, and interpersonal skills.
• Experience as a Housekeeping Manager in luxury hotels is required or strongly preferred.
• Ideally a university degree or diploma in Hospitality or Tourism Management.

Responsabilidades

• Oversee housekeeping operations for guest rooms, public areas, and back-of-house spaces, including laundry and dry-cleaning services for hotel linen and staff uniforms.
• Ensure cleanliness, organization, and high standards reflect brand guidelines and corporate strategies.
• Meet the expectations of employees, guests, and owners through effective leadership and quality control.

Conocimientos

Spanish fluency

Advanced English

Problem solving

Administrative skills

Interpersonal skills

Educación

Hospitality/Tourism degree or diploma

Descripción del empleo

The Housekeeping Manager is responsible for ensuring the efficient operation of the department, maintaining high standards of cleanliness and organization throughout the hotel. This includes guest rooms, public areas, and back‑of‑house non‑kitchen spaces, as well as overseeing laundry and dry‑cleaning services for hotel linen, staff uniforms, and guest laundry. The role also involves aligning departmental performance with corporate strategies and brand standards while consistently meeting the expectations of employees, guests, and owners.

Qualifications

• Ideally with a university degree or diploma in Hospitality or Tourism Management.
• Minimum of 4 years of experience as a Housekeeping Manager in luxury hotels and operation full service.
• Strong problem-solving, administrative, and interpersonal skills.
• Fluency in Spanish and advanced English (spoken and written) are both essential.