Hotel Operations Manager – Guest Experience & Growth

Moxy Hotels; Tulum; Presencial; MXN 335.000 - 781.000; Jornada completa

Descripción de la vacante

Moxy Hotels in Tulum, Quintana Roo, Mexico, is seeking an experienced Operations Manager to oversee hotel departments including Front Office, Housekeeping, Food & Beverage, and Engineering. You will lead teams, drive guest satisfaction, and work to maximize departmental financial performance.

Ideal candidates have a mix of leadership experience in guest services, strong communication, and the ability to meet property goals. This is a full-time, on-site management role in a vibrant hotel setting.

Formación

• 4 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree plus 2 years experience in guest services or related area.
• Strong leadership and communication skills.

Responsabilidades

• Leads operations teams and translates goals into actionable plans.
• Maintains guest satisfaction and manages staff performance.
• Oversees multiple hotel operation departments to ensure service standards.

Conocimientos

Leadership

Guest service

Staff coordination

Educación

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Descripción del empleo

Moxy Hotels in Tulum, Quintana Roo, Mexico, is seeking an experienced Operations Manager to oversee hotel departments including Front Office, Housekeeping, Food & Beverage, and Engineering. You will lead teams, drive guest satisfaction, and work to maximize departmental financial performance.

Ideal candidates have a mix of leadership experience in guest services, strong communication, and the ability to meet property goals. This is a full-time, on-site management role in a vibrant hotel setting.