Hospitality Tech Solutions Engineer (Presales)

shiji-us-careers; Ciudad de México; Hybrid; MXN 900,000 - 1,400,000; Full time

Benefits offered by this job

Hybrid work schedule

Learning & development 40 hours/year

Platform access to learning resources

Job summary

Shiji, a global hospitality technology leader, seeks a Solutions Engineer to support the Americas sales team. You will lead technical aspects of opportunities, conduct discovery, tailor product demonstrations across Daylight PMS, Infrasys POS, and ancillary products, and develop proofs of concept.

Based in Mexico City, travel up to 50% is required and bilingual English/Spanish is essential. You will translate hotel operations into scalable technology solutions, engage with operators and

Qualifications

• Minimum of five (5) years of relevant professional experience in hospitality technology and related customer-facing/technical roles.
• Professional fluency in English and Spanish, both written and spoken.
• Strong expertise in hotel PMS and POS solutions and hotel operations.
• Ability to translate complex customer requirements into technology solutions.
• Knowledge of APIs, integrations, networking, cloud technologies, and information security.
• Strong commercial acumen to connect technical capabilities to business value.
• Proven ability to lead complex product demonstrations for diverse audiences.
• Willingness to travel at least 50% of the time within the Americas.

Responsibilities

• Serve as the primary technical and solutions advisor on qualified sales opportunities.
• Lead discovery sessions to understand customer requirements and outcomes.
• Design solutions across PMS, POS, integrations, hardware, security, and deployment needs.
• Deliver tailored product demonstrations and proofs of concept.
• Configure and maintain demonstration environments for key opportunities.
• Collaborate with Sales Managers to ensure solution fit and address objections.
• Communicate complex technical concepts to hotel owners, operators, and executives.
• Own the technical accuracy of proposed solutions and RFP/RFI responses.
• Document requirements, designs, risks, and decisions throughout the sales process.
• Identify gaps or risks requiring internal review before customer communication.
• Develop repeatable sales enablement resources and demo frameworks.
• Provide feedback to Product and Sales leadership on market needs.

Skills

PMS & POS expertise

English & Spanish

Sales engineering

Discovery sessions

Product demos

APIs & integrations

Travel willingness

Hospitality tech

Education

Bachelor's degree

Job description

Shiji, a global hospitality technology leader, seeks a Solutions Engineer to support the Americas sales team. You will lead technical aspects of opportunities, conduct discovery, tailor product demonstrations across Daylight PMS, Infrasys POS, and ancillary products, and develop proofs of concept.

Based in Mexico City, travel up to 50% is required and bilingual English/Spanish is essential. You will translate hotel operations into scalable technology solutions, engage with operators and