Hospitality Reservations Specialist

Elevatecareersnetwork; Región Centro; À distance; MXN 201 000 - 301 000; Plein temps

Avantages offerts par ce poste

Onboarding training

Continuing education

Online systems access

Collaborative team environment

Résumé du poste

Elevatecareersnetwork seeks a Hospitality Reservations Specialist to help clients research, coordinate, and manage reservation requests in a remote setting from Guadalajara, Jalisco, Mexico. You will deliver professional service and ensure client preferences are accurately reflected.

Onboarding and ongoing training are provided, with opportunities to learn web-based reservation systems and grow in hospitality services within a collaborative team environment.

Qualifications

• Strong communication and customer-service skills.
• Excellent attention to detail and organizational abilities.
• Comfortable researching information online.
• Able to learn web-based systems and platforms.
• Professional, dependable, and strong follow-up and problem-solving.
• Experience in hospitality, reservations, or customer service helpful but not required.

Responsabilités

• Assist clients with reservation inquiries and requests.
• Research accommodations, services, and available options.
• Coordinate reservation details based on client preferences.
• Review confirmations for accuracy and keep client records organized.
• Communicate reservation updates and handle modifications.
• Track outstanding requests and follow up appropriately.
• Communicate with hospitality and service providers.
• Help resolve reservation-related questions while maintaining professional service.

Connaissances

Communication

Customer service

Attention to detail

Organizational skills

Multitasking

Online research

Web-based systems

Dependable

Follow-up

Problem-solving

Description du poste

We are seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. This position focuses on delivering professional service while ensuring reservation information and client preferences are handled accurately.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Qualifications

• Strong communication and customer-service skills
• Excellent attention to detail
• Good organizational and multitasking abilities
• Comfortable researching information online
• Ability to learn web-based systems and platforms
• Professional and dependable
• Strong follow-up and problem-solving abilities
• Previous hospitality, reservations, customer service, or related experience is helpful but not required

Position Highlights

• Onboarding and training provided
• Continuing education opportunities
• Access to professional resources and online systems
• Collaborative team environment

Hospitality Reservations Specialist Guadalajara, Jalisco, Mexico