HMO-Customer Service Representative

Ssg Mexico; Hermosillo; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Paid training

Food vouchers

Performance incentives

Team environment

Descripción de la vacante

Support Services Group in Hermosillo, Mexico, is seeking a Customer Service Representative to be the first point of contact for customers. You will handle inbound and outbound calls, provide accurate information, resolve issues, and maintain up-to-date records with a focus on quality and efficiency.

The role requires onsite work, advanced English, and prior call center experience, with training provided. You will join a dynamic team dedicated to exceptional service and professional growth.

Formación

• Must work onsite.
• Advanced English level (written and spoken).
• Previous customer service or call center experience preferred.
• Ability to multitask and navigate multiple systems.
• Problem-solving skills with a customer-first mindset.
• Comfortable working with call scripts and performance targets.

Responsabilidades

• Handle inbound/outbound customer calls with professionalism and empathy.
• Provide accurate information and solutions to customer inquiries.
• Resolve complaints and elevate issues when necessary.
• Document interactions and update customer records in the system.
• Meet performance metrics, including call quality and response time.
• Maintain a positive and professional attitude in a fast-paced environment.

Conocimientos

Advanced English

Multitasking

Problem-solving

Customer service experience

Descripción del empleo

We are looking for a Customer Service Representative to join our dynamic call center team! In this role, you will be the first point of contact for customers, providing outstanding support, answering inquiries, and resolving issues efficiently. If you have excellent communication skills and enjoy helping people, we’d love to hear from you!

Responsibilities:

• Handle inbound/outbound customer calls with professionalism and empathy
• Provide accurate information and solutions to customer inquiries
• Resolve complaints and elevate issues when necessary
• Document interactions and update customer records in the system
• Meet performance metrics, including call quality and response time
• Maintain a positive and professional attitude in a fast-paced environment

Qualifications:

• Must work onsite
• Advanced English level (written and spoken)
• Previous customer service or call center experience preferred
• Ability to multitask and navigate multiple systems
• Problem-solving skills with a customer-first mindset
• Comfortable working with call scripts and performance targets

Benefits:

• Competitive salary structure
• Paid training and career growth opportunities
• Food vouchers to support daily expenses
• Performance-based incentives
• Positive and supportive team environment

Join Support Services Group, where we foster a culture of growth, support, and empowerment. We value individuals who are dedicated to providing outstanding service while enjoying their work environment.