Portuguese-Speaking Service Desk Engineer (Hybrid)

Cognizant Technology Solutions Corporation; Región Centro; Hybrid; MXN 180,000 - 240,000; Full time

Job summary

Cognizant Technology Solutions Corporation in Mexico is seeking a Service Desk Agent capable of providing advanced technical support in a hybrid work model. The role emphasizes reliable end-user assistance and collaboration with teams to streamline incident resolution using AI-driven tools.

Primary focus is day shifts with exposure to bioinformatics environments where applicable, and Portuguese language support is required.

Qualifications

• Experience in service desk or IT support.
• Strong communication skills in Portuguese and English.

Responsibilities

• Deliver high quality first line and second line technical support through service desk channels to resolve incidents

Skills

Portuguese language

IT support

Job description

Cognizant Technology Solutions Corporation in Mexico is seeking a Service Desk Agent capable of providing advanced technical support in a hybrid work model. The role emphasizes reliable end-user assistance and collaboration with teams to streamline incident resolution using AI-driven tools.

Primary focus is day shifts with exposure to bioinformatics environments where applicable, and Portuguese language support is required.