AI-Driven Service Desk Engineer | Hybrid

Cognizant; Región Centro; Hybride; MXN 180 000 - 240 000; Plein temps

Résumé du poste

Cognizant is hiring a Service Desk Agent with English to join our hybrid work environment in Mexico. You will deliver high-quality end-user support, troubleshoot hardware, software, and network issues, and work with AI-enabled tools to improve incident resolution speed.

You will collaborate with infrastructure, security, and application teams to ensure service levels are met and knowledge is shared across the team.

Qualifications

• 2–4 years of experience in a technical service/help desk role.

Responsabilités

• Provide first and second line technical support through service desk channels.

Connaissances

Technical service desk

Incident management

Troubleshooting

AI enabled support tools

Bioinformatics understanding

Hybrid collaboration

Clear communication

Outils

Ticketing platforms

Remote support tools

Operating systems

Productivity suites

Description du poste

Cognizant is hiring a Service Desk Agent with English to join our hybrid work environment in Mexico. You will deliver high-quality end-user support, troubleshoot hardware, software, and network issues, and work with AI-enabled tools to improve incident resolution speed.

You will collaborate with infrastructure, security, and application teams to ensure service levels are met and knowledge is shared across the team.