Hi-Tech Customer Experience Specialist

Ingredion Incorporated; Región Centro; Híbrido; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

Cognizant is hiring a Customer Service Representative (Temporal) in Guadalajara, Mexico. The role involves handling hi-tech customer inquiries with a focus on accurate information, effective communication, and timely issue resolution in a hybrid office setting.

The candidate should have strong English, backoffice process understanding, and experience with ERP systems. The position supports global customer operations with rotations and collaboration across teams.

Formación

• Customer service experience in a fast-paced environment.

Responsabilidades

• Handle inbound and outbound calls to resolve customer issues in a hi-tech environment.
• Process daily quotes and orders in ERP systems (Oracle/JDE).
• Maintain accurate documentation in backoffice systems and drive timely resolutions.
• Coordinate with internal teams to ensure consistent service delivery.
• Escalate complex cases using established paths and update knowledge bases.

Conocimientos

Customer Service

ERP systems

Oracle

JDE

Communication

Time management

Educación

Bachelor's Degree in International Business, Marketing or Engineering

Herramientas

Oracle

JDE

Descripción del empleo

Cognizant is hiring a Customer Service Representative (Temporal) in Guadalajara, Mexico. The role involves handling hi-tech customer inquiries with a focus on accurate information, effective communication, and timely issue resolution in a hybrid office setting.

The candidate should have strong English, backoffice process understanding, and experience with ERP systems. The position supports global customer operations with rotations and collaboration across teams.