Helpdesk Analyst - Portuguese

NTT DATA North America; Región Centro; Presencial; MXN 200.880 - 290.160; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grocery tickets

Christmas bonus (30 days)

Vacation days

Vacation bonus 50%

Savings funds

5 personal days per year

Medical insurance (You and your family

Life insurance

Dental insurance

Discounts with selected optics

Opportunity to grow in the company

Descripción de la vacante

NTT DATA Services in Guadalajara, Jalisco, Mexico is seeking a Helpdesk Analyst to join our team. This Full Time role requires handling L1 support for hardware and MS Office, with opportunities to advance in-house applications and development support.

Applicants should have at least 6 months of customer service experience, be fluent in Portuguese and Spanish, and be available for 45 hours per week in various shifts. This position offers competitive salary and comprehensive benefits.

Formación

• 6 months of experience in Customer Service
• Availability to work 45 hours per week
• Interest in working any shift
• Advanced Portuguese and Spanish in IT environment

Responsabilidades

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments; answer calls and escalate to other support groups
• Provide support based on email generated requests or reports; document troubleshooting steps and incident details

Conocimientos

Portuguese

Spanish

Customer service

Shift flexibility

Herramientas

MS Office

Descripción del empleo

Req ID: 376848

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Helpdesk Analyst to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Helpdesk Analyst - Full Time - to join our team in Guadalajara.

Location: Guadalajara, Jalisco. Mexico.

Helpdesk Analyst - Full Time

Requirements

• Availability to work 45 hours per week
• Interest in working any shift
• Advanced Portuguese and Spanish Looking to work in IT Environment
• 6 months of experience in Customer Service

We Offer

• Competitive salary
• Grocery Tickets - 12% of base salaryo 30 days of Christmas bonuso 12 days of vacationso 50% Vacation bonuso Savings Funds
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developmentso Answer technical support calls providing and escalating to other support groupso Provide support based on email generated requests or reportso Document troubleshooting steps and detailed description of the customer incidents andrequests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.