Bilingual IT Help Desk Specialist - Manufacturing (Tijuana)

Outset Medical, Inc.

Tijuana

Presencial

MXN 335.070 - 558.451

Jornada completa

14 días+

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Descripción de la vacante

Outset Medical, Inc. seeks a Help Desk Support Specialist for its Tijuana manufacturing facility. The role involves managing IT support, providing technical assistance, and ensuring network and system operations run smoothly. Ideal candidates will have extensive experience in technical support, strong problem-solving skills, and knowledge of networking environments. Fluency in both English and Spanish is required.

Formación

3+ years’ experience in technical support role with manufacturing environment preferred.
Outstanding knowledge of computer software, hardware, networking, computer security and technology risk.
Experience with enterprise-level ticketing systems.
Excellent verbal and written communication skills in English & Spanish.

Responsabilidades

Manage all IT Support requirements, providing technical support across various technology areas.
Provide Tier I-II support for all Windows, Mac, and mobile platforms.
Diagnose and resolve network systems issues.
Support secure operations by maintaining anti-virus applications and compliance with security policies.
Coordinate imaging, patching, and rollout of applications to workstations.