Healthcare Patient Access Specialist - Patient Support

Intugo Mexico; Región Centro; Presencial; MXN 185.000 - 250.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Food vouchers

Private medical insurance

Christmas bonus

Descripción de la vacante

Intugo Mexico is seeking a Contact Center Specialist in Guadalajara to serve as the first point of contact for patients and customers. You will handle calls, schedule appointments, and provide explanations of healthcare services and procedures.

Successful candidates will have strong communication skills and prior experience in customer service, preferably in healthcare. The role is full-time with private medical insurance, food vouchers, and a Christmas bonus.

Formación

• Bachelor's degree required.
• Strong verbal and written communication skills.
• Experience in customer service, contact centers, healthcare, or patient access.

Responsabilidades

• Answer high-volume inbound calls from patients, providers, and healthcare consumers.
• Schedule, reschedule, and cancel patient appointments.
• Provide accurate information regarding healthcare services, providers, locations, and procedures.
• Verify patient demographics, insurance information, and registration details.
• Meet performance expectations for quality, productivity, attendance, and service levels.

Conocimientos

Communication

Problem solving

Customer focus

Educación

Bachelor's Degree

Descripción del empleo

Intugo Mexico is seeking a Contact Center Specialist in Guadalajara to serve as the first point of contact for patients and customers. You will handle calls, schedule appointments, and provide explanations of healthcare services and procedures.

Successful candidates will have strong communication skills and prior experience in customer service, preferably in healthcare. The role is full-time with private medical insurance, food vouchers, and a Christmas bonus.