Head of SMB - Remote Work

BairesDev; United States; Remote; MXN 2,893,000 - 3,573,000; Full time

Benefits offered by this job

100% remote work

Excellent compensation in USD

Flexible hours

Paid parental leaves and vacations

Supportive environment and skill development

Job summary

A leading technology company is looking for a Head of SMB Accounts for remote work. In this role, you will lead a team and manage a $35–40M revenue portfolio, focusing on client retention and developing engagement strategies. You should have over 7 years of experience in account management, advanced English skills, and be capable of team management. The position allows for remote work from anywhere with a flexible schedule and excellent compensation.

Qualifications

• 7+ years of experience in Account Management or Delivery.
• 7+ years of experience in the tech/outsourcing sector.
• Experience managing a team.
• Advanced level of English.

Responsibilities

• Lead and manage a team of Account Managers.
• Ensure high retention and client satisfaction of the SMB portfolio.
• Identify accounts with growth potential.
• Design and improve operating models for account management.
• Act as the primary escalation point for client issues.
• Act as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.

Skills

Account Management

Team Management

Client Relations

Strategic Planning

English (Advanced)

Tech/Outsourcing Experience

Business Development

Job description

Head of SMB (Remote Work) – Head of SMB Accounts at BairesDev

BairesDev® is a leader in technology projects for over 15 years. We deliver cutting‑edge solutions to giants like Google and innovative startups in Silicon Valley. Our diverse 4,000+ team of top 1% tech talent works remotely and drives significant impact worldwide.

Job Overview

The Head of SMB Accounts leads the strategy and execution for a $35–40M revenue portfolio across approximately 100–140 accounts and 300 active HC. This role is critical to driving client retention, identifying high‑potential accounts, and developing scalable engagement strategies for BairesDev's SMB segment.

What You’ll Do

• Lead and manage a team of Account Managers.
• Own the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.
• Identify accounts with growth potential and develop tailored engagement strategies to unlock expansion opportunities.
• Design, improve, and institutionalize playbooks and operating models for SMB account management.
• Build a deep understanding of client organizations, technology roadmaps, and long‑term needs to position BairesDev as a strategic partner.
• Act as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.

Qualifications

• 7+ years of experience in Account Management or Delivery.
• 7+ years of experience in the tech/outsourcing sector.
• Experience managing a team.
• US Visa or EU Passport.
• Availability to travel up to 20% of the time.
• Advanced level of English.

Benefits & Work Environment

• 100% remote work (from anywhere).
• Excellent compensation in USD or local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from global top 1% talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting

Apply now and become part of a global team where your unique talents can truly thrive!