Head of Rooms: Guest Experience & Operations

Alila Hotels; Solidaridad; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Alila Mayakoba in Mexico’s Riviera Maya seeks a Director of Rooms to lead the Rooms Division, ensuring operations run smoothly and in line with Alila brand standards and Hyatt corporate strategies. The role reports to the General Manager and focuses on delivering exceptional guest experiences.

Ideal candidates hold a hospitality management degree and have at least two years in a Director of Rooms or Front Office Manager role at a larger property, with strong problem-solving, administrative and

Qualifications

• Degree or diploma in Hospitality or Tourism Management preferred.
• At least two years of experience as Director of Rooms or Front Office Manager in a larger operation.
• Fluency in English and Spanish is essential.

Responsibilities

• Oversee and optimize all Rooms Division operations to meet Alila brand standards.
• Ensure exceptional guest experiences while aligning with Hyatt corporate strategies and reporting to General Manager.

Skills

English fluency

Spanish fluency

Problem-solving

Administrative skills

Interpersonal skills

Education

Hospitality/Tourism Management degree

Job description

Alila Mayakoba in Mexico’s Riviera Maya seeks a Director of Rooms to lead the Rooms Division, ensuring operations run smoothly and in line with Alila brand standards and Hyatt corporate strategies. The role reports to the General Manager and focuses on delivering exceptional guest experiences.

Ideal candidates hold a hospitality management degree and have at least two years in a Director of Rooms or Front Office Manager role at a larger property, with strong problem-solving, administrative and