Director of Rooms

Alila Hotels; Solidaridad; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Alila Mayakoba in Mexico’s Riviera Maya seeks a Director of Rooms to lead the Rooms Division, ensuring operations run smoothly and in line with Alila brand standards and Hyatt corporate strategies. The role reports to the General Manager and focuses on delivering exceptional guest experiences.

Ideal candidates hold a hospitality management degree and have at least two years in a Director of Rooms or Front Office Manager role at a larger property, with strong problem-solving, administrative and

Qualifications

• Degree or diploma in Hospitality or Tourism Management preferred.
• At least two years of experience as Director of Rooms or Front Office Manager in a larger operation.
• Fluency in English and Spanish is essential.

Responsibilities

• Oversee and optimize all Rooms Division operations to meet Alila brand standards.
• Ensure exceptional guest experiences while aligning with Hyatt corporate strategies and reporting to General Manager.

Skills

English fluency

Spanish fluency

Problem-solving

Administrative skills

Interpersonal skills

Education

Hospitality/Tourism Management degree

Job description

Summary

The Director of Rooms is responsible for the smooth and efficient operation of the Rooms Division, ensuring that its departments meet Alila brand standards and the hotel’s requirements. The role oversees Rooms Division operations in line with Hyatt International’s corporate strategies and supports an exceptional guest experience while meeting employee, guest, and owner expectations. The role also reports directly to the General Manager.

Organization - Alila Mayakoba

Summary

The Director of Rooms is responsible for the smooth and efficient operation of the Rooms Division, ensuring that its departments meet Alila brand standards and the hotel’s requirements. The role oversees Rooms Division operations in line with Hyatt International’s corporate strategies and supports an exceptional guest experience while meeting employee, guest, and owner expectations. The role also reports directly to the General Manager.

Qualifications

A university degree or diploma in Hospitality or Tourism Management is preferred. Candidates should have at least two years of experience as a Director of Rooms or Front Office Manager in a larger operation, along with strong problem-solving, administrative, and interpersonal skills. Fluency in both English and Spanish is essential.