Director of Residences & HOA Operations

Auberge Resorts Collection; Corral del Risco; On-site; MXN 1,800,000 - 2,400,000; Full time

Job summary

Susurros del Corazón, Auberge Collection, seeks a Director of Residences to lead a passionate team and ensure seamless operation of our Riviera Nayarit property.

As part of the Executive Team, you will own Residential and HOA operations, uphold service excellence, and protect the homeowner experience with precise governance.

Collaborate with the HOA Board, develop staffing and service plans, and manage budgets to support exceptional guest and resident experiences.

Qualifications

• 5+ years as Director of Residence in luxury hotel or high‑end residential properties.
• Strong leadership, organizational, and program management abilities.
• Fluent in English and Spanish; understanding of Mexican and US culture.
• Strong financial acumen, budgeting, forecasting, and cost control.

Responsibilities

• Collaborate with HOA President and Board to ensure smooth operation and governance.
• Plan staffing for Residences; recruit, hire, and onboard residential teams.
• Coordinate with real estate and hotel teams to optimize services and facilities.
• Lead day‑to‑day operations of the Residences and develop owner service programs.
• Prepare and implement owner amenities plans and governance documents.

Skills

Leadership

Budgeting

Bilingual English/Spanish

Governance & Compliance

Job description

Susurros del Corazón, Auberge Collection, seeks a Director of Residences to lead a passionate team and ensure seamless operation of our Riviera Nayarit property.

As part of the Executive Team, you will own Residential and HOA operations, uphold service excellence, and protect the homeowner experience with precise governance.

Collaborate with the HOA Board, develop staffing and service plans, and manage budgets to support exceptional guest and resident experiences.