Head of Agency Collections & Recovery

Importante empresa del sector; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Grocery vouchers

Savings fund

Job summary

Importante empresa del sector in Ciudad de México seeks a Manager of Agencies and Collection Offices to lead recovery efforts across internal teams and external agencies. You will drive collections performance and cash flow while ensuring every action complies with laws and company policies.

You will coordinate internal collectors and external agencies, develop strategies, segment overdue accounts, negotiate payment plans, and monitor metrics like recovery rates and cash flow projections.

Qualifications

• Experience leading collections teams or managing external collection agencies.
• Strong negotiation, analytical, and conflict-resolution skills.
• Knowledge of ethical collections practices and applicable regulations.

Responsibilities

• Lead internal collection teams and coordinate external agencies.
• Develop recovery strategies, segment overdue accounts, and negotiate payment plans or restructurings.
• Monitor recovery rates, collection costs, and cash flow projections.
• Resolve complex cases, customer complaints, and high-level negotiations.
• Ensure all collection activities comply with applicable laws and company policies.

Skills

Leadership

Negotiation

Analytical

Regulatory knowledge

Job description

Importante empresa del sector in Ciudad de México seeks a Manager of Agencies and Collection Offices to lead recovery efforts across internal teams and external agencies. You will drive collections performance and cash flow while ensuring every action complies with laws and company policies.

You will coordinate internal collectors and external agencies, develop strategies, segment overdue accounts, negotiate payment plans, and monitor metrics like recovery rates and cash flow projections.