Hands-On Fraud Investigator | KYC & SEON

NextGen Ventures; Monterrey; On-site; MXN 420,000 - 600,000; Full time

Benefits offered by this job

Hands-on training in fraud detection &

Job summary

NextGen Ventures in Monterrey, Mexico, seeks a Fraud and Payments Analyst to monitor identity verification, payment activity, and unusual patterns to detect and prevent fraud across our platform.

You will work hands-on with KYC tools like Surt and risk platforms like SEON, flag suspicious behavior, investigate potentially fraudulent accounts, and protect the integrity of our payment ecosystem.

Qualifications

• 1+ years of experience in iGaming, sports betting, fintech, payments or crypto.
• Advanced English (C1) proficiency.
• High attention to detail with accuracy under repetitive review queues.
• Sound judgment under ambiguity; know when to act vs. escalate.
• Clear written communication for case notes and escalations.
• Discretion with sensitive user data and investigations.
• Availability for rotating shifts including evenings and weekends.
• Comfort with spreadsheets and web-based admin tools.
• Digital literacy with ability to master unfamiliar software and systems.

Responsibilities

• High-Value Transaction Auditing: investigate high-threshold withdrawals and cross-check betting history, deposits, and turnover velocity.
• Identity Monitoring: review user identity verification for KYC compliance and flag anomalies.
• Fraud Detection: monitor SEON alerts for account takeover, synthetic or stolen identities, and bot activity.
• Transaction Review: observe payment processor patterns to prevent chargebacks and identify high-risk activity.
• Responsible Gaming: identify indicators of problem gambling and apply cooling-off or self-exclusion controls.
• Investigation & Escalation: conduct preliminary fraud investigations and escalate complex cases to senior staff.
• Documentation: log and track activity using dashboards and internal tools for regulator review.
• Player and Internal Audits: verify legitimacy of wins and review colleague activity for policy adherence.
• Collaboration: work with Support and Legal to resolve issues tied to accounts, payments, and policy violations.
• Process Adherence: follow internal workflows to keep fraud prevention consistent.
• Continuous Learning: stay updated on fraud trends and evolving risk signals.

Skills

English proficiency (C1)

Tools

Surt

SEON

Job description

NextGen Ventures in Monterrey, Mexico, seeks a Fraud and Payments Analyst to monitor identity verification, payment activity, and unusual patterns to detect and prevent fraud across our platform.

You will work hands-on with KYC tools like Surt and risk platforms like SEON, flag suspicious behavior, investigate potentially fraudulent accounts, and protect the integrity of our payment ecosystem.