Compliance Operations Associate

NextGen Ventures; Monterrey; On-site; MXN 223,000 - 469,000; Full time

Benefits offered by this job

Hands-on training

Real ownership of investigations

SEON exposure

Collaborative team environment

Career growth

Job summary

NextGen Ventures in Monterrey, Mexico is seeking a Fraud and Payments Analyst to monitor identity verification and payment activity. You will flag suspicious behavior, investigate accounts, and help protect the integrity of our payment ecosystem.

This onsite role requires you to work a rotating schedule that includes evenings and weekends, providing hands-on training in fraud detection and KYC. You will learn tools and regulations on the job, contributing to a trusted platform.

Qualifications

• +1 years of experience in iGaming, sports betting, fintech, payments or crypto.
• Strong attention to detail and comfort working through repetitive review queues without losing accuracy.
• Sound judgment under ambiguity — knowing when to act and when to elevate.
• Clear written communication for case notes and escalations.
• Discretion with sensitive user data and confidential investigations.
• Availability to work a rotating schedule that includes evenings and weekends.
• Comfort with spreadsheets and web-based admin tools.
• Digital Literacy — strong technical aptitude with the ability to quickly master unfamiliar software, apps, and internal systems.

Responsibilities

• High-Value Transaction Auditing: Conduct deep-dive investigations into high-threshold withdrawals, cross-referencing history, deposits, and turnover velocity.
• Identity Monitoring — Review user identity verification for KYC compliance and flag anomalies.
• Fraud Detection — Monitor SEON alerts for signs of account takeover, synthetic or stolen identities, and bot activity.
• Transaction Review — Observe payment patterns to prevent chargebacks and identify high-risk behavior.
• Responsible Gaming — Identify behavioral indicators and apply cooling-off/self-exclusion controls.
• Investigation & Escalation — Conduct preliminary investigations and escalate high-risk cases to leadership.
• Documentation — Log and track activity using compliance dashboards for regulator reviews.
• Player and Internal Audits — Verify wins are legitimate and review internal colleague activity for policy adherence.
• Collaboration — Work with Support and Legal to resolve issues tied to user accounts and payments.
• Process Adherence — Follow internal workflows to keep fraud prevention consistent.
• Continuous Learning — Stay current on fraud trends and risk signals.

Skills

Attention to detail

Discretion with sensitive data

Digital literacy

Written communication

Ambiguity handling

Tools

Surt

SEON

Job description

As a Fraud and Payments Analyst at NextGen Ventures, you'll monitor identity verification, payment activity, and unusual winning patterns to detect and prevent fraud across our platform. Working in KYC tools like Surt and risk platforms like SEON, you'll flag suspicious behavior, investigate potentially fraudulent accounts, and help protect the integrity of our payment ecosystem.

Because fraud doesn't keep business hours, this role works on a rotating shift schedule

that includes evenings and weekends. It's a hands-on entry point into compliance — you'll learn the tools, the regulations, and the patterns on the job, and you'll be trusted with real decisions early.

This role is critical to protecting our users and upholding the security and trust of our

platform.

This is an onsite role based in our Monterrey, Mexico office.

Responsibilities

• High-Value Transaction Auditing: Conduct deep-dive investigations into high-threshold withdrawals, manually cross-referencing player betting history, deposit methods, and turnover velocity.
• Identity Monitoring — Review user identity verification to confirm accurate KYC compliance and flag anomalies.
• Fraud Detection — Monitor SEON alerts for signs of account takeover, synthetic or stolen identities, and bot activity.
• Transaction Review — Watch transaction patterns across our payment processors to prevent chargebacks and identify stolen funds, payment structuring, and other high-risk behavior.
• Responsible Gaming — Identify behavioral indicators of problem gambling, apply cooling-off and self-exclusion controls, and route affected players to the appropriate support pathway.
• Investigation & Escalation — Conduct preliminary fraud investigations and escalating complex or high-risk cases to the Director of Fraud and the Compliance Senior Manager.
• Documentation — Use compliance dashboards and internal tools to log, track, and resolve flagged activity, keeping records that hold up to regulator and licensing review.
• Player and Internal Audits — Verify that wins from high-rollers and large wallets are legitimate, and review internal colleague activity for policy adherence.
• Collaboration — Work closely with Support and Legal to resolve issues tied to user accounts, payments, and policy violations.
• Process Adherence — Follow internal workflows and response protocols so fraud prevention stays consistent and defensible.
• Continuous Learning — Stay current on fraud trends, emerging scam tactics, evolving risk signals, and changes to gaming.

Qualifications

• +1 years of experience in iGaming, sports betting, fintech, payments or crypto
• Strong attention to detail and comfort working through repetitive review queues
• without losing accuracy
• Sound judgment under ambiguity — knowing when to act and when to elevate
• Clear written communication for case notes and escalations
• Discretion with sensitive user data and confidential investigations
• Availability to work a rotating schedule that includes evenings and weekends
• Comfort with spreadsheets and web-based admin tools
• Digital Literacy — strong technical aptitude with the ability to quickly master unfamiliar software, apps, and internal systems.

Nice to Have

• Exposure to KYC, fraud, payments, chargebacks, or dispute handling in any
• Familiarity with Plaid, SEON, or comparable identity and risk platforms
• Data analysis skills

What We Offer

• Hands-on training in fraud detection and KYC
• Real ownership early on: you'll be trusted with actual investigations and
• decisions, not just shadowing.
• Exposure to industry-leading tools like SEON.
• A collaborative team environment working closely with Support, Legal, and
• Compliance leadership.
• A clear path to grow within a fast-scaling compliance function.