Guest Reservations Specialist - Resort Front Office

Kennebunkport Resort Collection; Isla; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

401(k) matching

Employee discounts

Housing opportunities

Professional development

Job summary

Isla Bella Beach Resort is seeking an organized Reservations Coordinator to support Front Office operations. The role focuses on managing guest reservations, coordinating room assignments, and maintaining clear communication with Front Desk, Housekeeping, Engineering, and Sales to ensure a smooth guest experience from check-in to departure.

The ideal candidate will have strong English communication, attention to detail, and the ability to manage multiple priorities in a fast-paced resort

Qualifications

• High school diploma or GED or equivalent education and experience.
• Minimum of 6 months of customer service experience.
• Strong verbal and written communication in English.
• Proficiency in Microsoft Office and hotel property management systems.
• Excellent organizational, multitasking, and time management skills.
• Attention to detail and professionalism in guest concerns.
• Ability to work independently and with multiple departments.
• Dependable, punctual, and able to maintain confidentiality.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Answer reservation calls and respond to guest inquiries and modifications.
• Monitor messages from Front Desk and OTAs and update reservations in PMS.
• Create, modify, and confirm reservations accurately in the PMS.
• Maintain guest profiles, reservations, and special requests.
• Provide information on room types, amenities, rates, and promos.
• Identify upsell opportunities for upgrades and services.
• Process deposits, cancellations, no-shows, and balances.
• Reconcile billing and travel agent commissions as needed.
• Review arrivals, departures, and room moves; coordinate with housekeeping.
• Pre-assign rooms for VIPs and groups; monitor inventory and readiness.
• Communicate room changes and updates to relevant departments.
• Prepare shift handover reports and assist Front Office operations.

Skills

Communication

Organization

Multitasking

Time management

Attention to detail

Independence

Punctuality

Confidentiality

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Hotel PMS

Job description

Isla Bella Beach Resort is seeking an organized Reservations Coordinator to support Front Office operations. The role focuses on managing guest reservations, coordinating room assignments, and maintaining clear communication with Front Desk, Housekeeping, Engineering, and Sales to ensure a smooth guest experience from check-in to departure.

The ideal candidate will have strong English communication, attention to detail, and the ability to manage multiple priorities in a fast-paced resort