Guest Relations Manager

Park Hyatt Los Cabos at Cabo del Sol; Ciudad de México; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Park Hyatt Mexico City Polanco is opening and seeks a Guest Relations Manager to craft and oversee ultra-luxury guest experiences from pre-opening through launch. You will develop guest journey strategies, VIP programs, and service recovery protocols that support the hotel’s positioning as a leading ultra-luxury destination.

You will be a key advocate for guest satisfaction, ensure brand standards are met, and collaborate with multiple departments to anticipate and deliver personalized

Formación

• Bachelor's degree in Hospitality Management, Tourism or related field preferred.
• Minimum 3–5 years of experience in luxury hospitality guest relations or front office leadership.
• Previous experience in Forbes Five-Star or equivalent luxury environments.
• Pre-opening experience strongly preferred.

Responsabilidades

• Create, implement and oversee exceptional guest experiences reflecting luxury hospitality standards.
• Develop guest journey strategies, VIP recognition programs and service recovery protocols.
• Act as primary advocate for guest satisfaction and uphold brand service philosophy.

Conocimientos

Fluent Spanish

Advanced English

Interpersonal skills

Communication skills

Emotional intelligence

Problem solving

Conflict resolution

Organizational skills

Project management

Hospitality flair

Educación

Bachelor's degree in Hospitality Management, Tourism or related field

Descripción del empleo

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Join us for an extraordinary opportunity to shape the opening of Park Hyatt Mexico City Polanco, located in the heart of Polanco overlooking Chapultepec Park, where timeless luxury meets contemporary elegance in one of the world’s most vibrant and dynamic destinations.

As Guest Relations Manager you will be responsible for creating, implementing and overseeing exceptional guest experiences that reflect the highest standards of luxury hospitality. As a key member of the pre-opening team, this role will develop guest journey strategies, VIP recognition programs, service recovery protocols, and personalized experience initiatives that support the hotel's positioning as a leading ultra-luxury destination.
The Guest Relations Manager serves as the primary advocate for guest satisfaction, ensuring every interaction embodies the brand's service philosophy and exceeds the expectations of discerning global travelers.
Grounded in our Purpose to Care for People so they can be their Best , the Guest Relations Manager will bring this Purpose to life through meaningful connections with guests and colleagues and through the consistent delivery of the thoughtful, personalized experiences that define Park Hyatt.

Qualifications

• Bachelor's Degree in Hospitality Management, Tourism or related field preferred.
• Minimum 3–5 years of experiencein luxury hospitality guest relations or front office leadership.
• Previous experience in Forbes Five-Star, Leading Hotels of the World or equivalent luxury environments.
• Pre-opening experience strongly preferred.
• Demonstrated success managing VIP and high-profile guest experiences.
• Fluent Spanish and Advanced English required; additional languages highly desirable.
• Ability to work flexible schedules, including weekends and holidays.
• Exceptional interpersonal and communication skills.
• High emotional intelligence and service orientation.
• Strong problem-solving and conflict resolution capabilities.
• Ability to manage sensitive and confidential information with discretion.
• Excellent organizational and project management skills.
• Passion for hospitality and a strong commitment to guest satisfaction.