Guest Experience Lead, Front Office

Hilton; México; A distancia; MXN 350.000 - 480.000; Jornada completa

Descripción de la vacante

Hilton is seeking an Assistant Front Office Manager to support daily front office operations, guest services, and VIP experiences. You will help drive occupancy and revenue while training the team and maintaining high service standards.

The role emphasizes leadership, hospitality, and a proactive approach to guest satisfaction, contributing to an award-winning workplace culture within a global brand.

Formación

• No formal qualifications listed in the job ad.

Responsabilidades

• Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards.
• Monitor and elevate service by tracking guest satisfaction and guiding improvements to guest experience.
• Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth.
• Provide regular updates and training to ensure the team is informed of hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns to uphold service standards.
• Review VIP reservations and ensure an elevated check-in and check-out experience.
• Supervise and support front office team members, monitor performance, and foster a positive work environment.

Descripción del empleo

Hilton is seeking an Assistant Front Office Manager to support daily front office operations, guest services, and VIP experiences. You will help drive occupancy and revenue while training the team and maintaining high service standards.

The role emphasizes leadership, hospitality, and a proactive approach to guest satisfaction, contributing to an award-winning workplace culture within a global brand.