Guest Experience Host — Free Meals & Benefits

Montage International; Baja California Sur; On-site; MXN 165,000 - 248,000; Full time

Benefits offered by this job

Free meals

Free uniforms

Hotel discounts

Healthcare benefits

Associate events

Community outreach events

Job summary

Montage Los Cabos in Mexico seeks a Guest Services Associate to deliver outstanding hospitality and personalized guest experiences. The role emphasizes friendly greeting, efficient check-in/out support, concierge assistance, and cross-department coordination to fulfill guest requests.

Candidates should demonstrate excellent customer service, strong communication skills, and a flexible schedule including weekends. Hotel experience is a plus, with benefits like meals, uniforms, and discounts.

Qualifications

• Excellent customer service and telephone etiquette.
• Strong communication and interpersonal skills.
• Willing to work flexible scheduling including weekends.
• Hotel experience is a plus.

Responsibilities

• Provide excellent customer service and greet guests.
• Assist with check-in/out, invoicing, and billing.
• Coordinate with departments to personalize guest experience.
• Arrange transportation and concierge services.
• Answer guest inquiries and offer local information.
• Maintain records and monitor wake-up calls.
• Support office duties and manage shipments and supplies.

Skills

Customer service

Telephone etiquette

Communication

Dependable

Job description

Montage Los Cabos in Mexico seeks a Guest Services Associate to deliver outstanding hospitality and personalized guest experiences. The role emphasizes friendly greeting, efficient check-in/out support, concierge assistance, and cross-department coordination to fulfill guest requests.

Candidates should demonstrate excellent customer service, strong communication skills, and a flexible schedule including weekends. Hotel experience is a plus, with benefits like meals, uniforms, and discounts.