Guest Experience Host - Create WOW Moments at a Luxury Hotel

Montage International; Ixtapan de la Sal; On-site; MXN 165,000 - 276,000; Full time

Benefits offered by this job

Free meals

Free uniforms

Healthcare benefits

Hotel discounts

Job summary

Montage Los Cabos is seeking a front desk/guest services associate to deliver exceptional guest experiences in a fast-paced hotel environment. You will handle check-ins/outs, answer inquiries, and coordinate with departments to ensure personalized service.

You will be part of a collaborative team, providing friendly service, managing calls, and helping guests with city information and hotel amenities. Training and growth opportunities are available.

Qualifications

• Provide excellent customer service and telephone etiquette.
• Welcome guests with a friendly demeanor and assist with inquiries.
• Maintain proper record keeping for guest accounts and check-in/out processes.

Responsibilities

• Provide excellent customer service and telephone etiquette.
• Host and welcome guests with a friendly and sincere demeanor.
• Own and solve guest stay areas of opportunity.
• Communicate with department leaders to ensure personalized guest experience.

Skills

Customer service

Telephone etiquette

Guest interaction

Multitasking

Education

High School Diploma

Tools

Hotel PBX

Front desk software

Job description

Montage Los Cabos is seeking a front desk/guest services associate to deliver exceptional guest experiences in a fast-paced hotel environment. You will handle check-ins/outs, answer inquiries, and coordinate with departments to ensure personalized service.

You will be part of a collaborative team, providing friendly service, managing calls, and helping guests with city information and hotel amenities. Training and growth opportunities are available.