Global UX and Content Sr Designer

Donaldson Company; Aguascalientes; Híbrido; MXN 60.000 - 90.000; Jornada completa

Descripción de la vacante

Donaldson Company seeks a UX/UI Lead for the global ecommerce platform. You will own UX/UI and content strategy, design experiences meeting customer needs, and develop content across the digital purchasing path, marketing campaigns and internal communications.

You will oversee user research, IA, interaction and visual design, and drive ecommerce content initiatives from concept to implementation, collaborating with cross-functional teams worldwide.

Formación

• Must have strong UX/UI skills including wireframes, prototypes and A/B testing.
• Solid user research methods: VOC, NPS, surveys, usability testing and design thinking.
• Experience with web analytics for ecommerce platforms.
• Proficiency with audiovisual design/production software and copywriting.

Responsabilidades

• Understand user behavior across digital channels to identify friction points and opportunities.
• Supervise wireframes and prototype solutions for ecommerce.
• Own user research, information architecture, interaction and visual design.
• Analyze UX/UI areas for opportunities and determine solutions.
• Lead best practices for ecommerce UX/UI and content initiatives.
• Develop and implement ecommerce content strategy within the platform.
• Execute a shop communication plan for stakeholders.
• Analyze customer journey and map pain points.
• Manage ecommerce social media planning globally.

Conocimientos

UX/UI Design

Wireframes & Prototypes

A/B Testing

Heatmaps

User Research

Information Architecture

Web Analytics

Copywriting

Microsoft Office

Advanced English

AI tools (generative)

AI Prompting

Digital Marketing

SCRUM/Agile

Social Media Marketing

Descripción del empleo

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

Owner and main responsible for the UX/UI and Content Strategy for the global eCommerce Platform. Create and supervise experiences that meets and exceed our customer’s needs. Develop the content strategy for our ecommerce ecosystem by designing/creating/implementing relevant materials focused on end customers digital purchasing path, global marketing campaigns and internal communication strategies.

Role Responsibilities

• Understanding users’ behavior when interacting with our different digital channels to identify frictions and opportunities for improvement.
• Supervise Wireframes and Prototype Solutions for eCommerce
• Responsible for User Research, Information Architecture, Interaction, and visual design.
• Analyze UX/UI Areas of opportunities and determine solutions
• Bring best practices for eCommerce UX/UI and Content Initiatives
• Develop & Implement Ecommerce Content Strategy inside the eComm platform.
• Develop & Execute a Shop Communication Plan for internal and external stakeholders.
• Analyze Customer Journey and Customer Mapping for Pain point discovery.
• Manage and execute eComm social media planning globally

Minimum Qualifications

• User Experience and User Interface (Wireframe, prototypes, A/B Testing, Benchmarking, Heatmaps)
• User Research Strategies (VOC, NPS, Surveys, Feedback forms, Usability testing, Design Thinking)
• Web Analytics for eCommerce
• Audiovisual design and production software
• Copywriting
• Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Advanced English proficiency

Preferred Qualifications

• AI generative content tools
• AI Prompting.
• Digital Marketing.
• SCRUM/Agile.
• Social Media / Marketing Hub´s

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Donaldson Company helps solve some of the world's most complex filtration and contamination control challenges, and is one of the largest global providers of unique filtration technologies and high-quality filters and parts. Our filtration technologies and products are used every day, in a variety of industries and environments, including aerospace, agriculture, construction, food and beverage, manufacturing, mining, power generation, transportation and many more. Key to our success, our 14,000 employees support customers at sales, manufacturing and distribution centers from over 140 locations on six continents. The filtration market continues to grow. Customers' needs for filtration solutions continue to evolve. And the opportunities for our products and our people continue to expand. Learn more at www.donaldson.com.