Global UX & Content Design Lead

DMEX Donaldson SA de CV; Aguascalientes; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Donaldson is seeking a UX/UI Leader to own the design and content strategy for the global eCommerce Platform. You will create and supervise experiences that meet customer needs, shaping the digital purchasing path and supporting global campaigns and internal communications.

The role covers research, IA, interaction, and visual design across multiple channels, with a focus on improving user journeys, experiments, and content quality. Strong English and cross-functional collaboration are essential.

Formación

• Experience with UX/UI design, wireframes, prototypes, A/B testing, benchmarking, and heatmaps.
• Knowledge of user research methods (VOC, NPS, surveys, usability testing, design thinking).
• Proficiency in web analytics for eCommerce.
• Experience with audiovisual design and production software.
• Strong copywriting skills.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Advanced English proficiency.

Responsabilidades

• Understand user behavior across digital channels to identify frictions and improvement opportunities.
• Supervise wireframes and prototype solutions for eCommerce.
• Oversee user research, information architecture, interaction, and visual design.
• Analyze UX/UI opportunities and determine solutions.
• Bring best practices for eCommerce UX/UI and content initiatives.
• Develop and implement Ecommerce content strategy inside the eComm platform.
• Develop and execute a Shop Communication Plan for internal and external stakeholders.
• Analyze customer journey and mapping for pain points.

Conocimientos

Wireframes & prototypes

User research

Web analytics

Audiovisual design tools

Copywriting

Microsoft Office

Advanced English

Herramientas

Microsoft Office

Descripción del empleo

Donaldson is seeking a UX/UI Leader to own the design and content strategy for the global eCommerce Platform. You will create and supervise experiences that meet customer needs, shaping the digital purchasing path and supporting global campaigns and internal communications.

The role covers research, IA, interaction, and visual design across multiple channels, with a focus on improving user journeys, experiments, and content quality. Strong English and cross-functional collaboration are essential.