Global Strategic Delivery Experience Lead

TE Connectivity Corporation; Hermosillo; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

TE Connectivity Corporation is seeking a Customer Delivery Experience Advocate to ensure top-tier service for strategic customers across the end-to-end supply chain. You will bridge planning, customer service, and commercial teams to improve delivery performance and value-based prioritization.

The role requires leading delivery metrics, collaborating with factories and distribution centers, and driving adoption of a range of tools while shaping segmentation logic and CVP-aligned service levels

Qualifications

• Bachelor’s degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field.
• An MBA or master’s degree is preferred.
• Experience in multinational, high-growth industry is required.
• Proven ability to liaise between sales, customer care, and supply chain/planning teams.

Responsibilities

• Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
• Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.
• Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
• Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
• Drive adoption of tools such as the Escalation App and Late Reason Code Program.
• Support implementation of customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer-facing discussions to represent delivery performance.
• Identify process gaps and lead improvement initiatives across the supply chain.
• Ensure documentation and knowledge sharing to support scalable execution.

Skills

Cross-functional collaboration

Analytical skills

Communication skills

People management

SAP

IBP

Data analytics

Education

Bachelor’s degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field

MBA or master’s degree (preferred)

Tools

SAP

IBP

Analytics tools

Job description

TE Connectivity Corporation is seeking a Customer Delivery Experience Advocate to ensure top-tier service for strategic customers across the end-to-end supply chain. You will bridge planning, customer service, and commercial teams to improve delivery performance and value-based prioritization.

The role requires leading delivery metrics, collaborating with factories and distribution centers, and driving adoption of a range of tools while shaping segmentation logic and CVP-aligned service levels