Global Software Support Engineer – Industrial Automation

Dover Corporation; Ciudad de México; Híbrido; MXN 480.000 - 640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work schedule

Office presence Tuesday and Thursday

Health Insurance

Life Insurance

Vouchers for groceries

Saving Fund

Employee Assistance Program

Descripción de la vacante

Markem-Imaje is seeking a Remote Software Support Engineer to join a newly established Mexico hub in a hybrid work setting. You will troubleshoot software across production lines, printers, databases and ERP systems for global customers, with training in the office before transitioning to early start shifts to support international time zones.

Ideal candidates have 2+ years in software support, proficiency in VB.NET and C#, solid SQL knowledge, and strong English communication skills. Travel (<5%) may be required.

Formación

• Technical education or relevant experience in Engineering, IT, Computer Science or a related field.
• 2+ years of experience in software support, software development or technical application support.
• Experience with VB.NET, C#, and SQL.
• Understanding of Windows environments, networking and server‑client software structures.
• Excellent communication skills and ability to work in an international team.

Responsabilidades

• Act as the first point of contact for software related support requests from regional and international customers.
• Troubleshoot complex software issues and provide accurate, timely resolutions.
• Investigate incidents involving applications, databases, servers and industrial communication.
• Build strong relationships with customers through proactive and clear communication.
• Document investigations, resolutions and best practices to improve the knowledge base.
• Support software deployments and customer implementations when required.

Conocimientos

VB.NET

C#

SQL

English proficiency

Analytical thinking

Educación

Engineering/IT/CS degree or equivalent

Descripción del empleo

Markem-Imaje is seeking a Remote Software Support Engineer to join a newly established Mexico hub in a hybrid work setting. You will troubleshoot software across production lines, printers, databases and ERP systems for global customers, with training in the office before transitioning to early start shifts to support international time zones.

Ideal candidates have 2+ years in software support, proficiency in VB.NET and C#, solid SQL knowledge, and strong English communication skills. Travel (<5%) may be required.