Global Resource Center Manager I

Connected Development, LLC.; Región Centro; Híbrido; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13% Savings Fund

30 days Christmas bonus

12 vacation days after the first year

40% of vacation prime

Major Medical Insurance coverage for员工

Descripción de la vacante

TTI, Inc. is seeking a Global Resource Center Manager I for our Guadalajara, Mexico office.

This role supervises the Global Resource Center's operational functions to deliver timely, accurate responses to stakeholders, with a primary focus on the Americas and backup support for other global locations. The position requires a Bachelor's degree, 10+ years in customer service, 4+ years in electronics distribution, and 3+ years of direct people management.

Formación

• Completed Bachelor's degree.
• 10+ years of experience in customer service within shared services.
• 4+ years in electronics distribution with operational exposure.
• 3+ years of direct personnel management.
• Bilingual—Spanish and English (written and spoken).
• Proficiency in Word, Excel and Outlook.
• Track record of building confidence with external customers.
• Knowledge of Mexico laws, practices, and procedures.
• Strong verbal and written communication skills.
• Good interpersonal and teamwork abilities.
• Strong customer service orientation.
• Excellent organizational and multi-tasking skills.

Responsabilidades

• Supervise team members by delegating responsibilities and guiding performance.
• Hire staff and provide training and development.
• Keep the GRC MX team informed on current procedures.
• Develop and implement processes for the GRC MX function.
• Continuously evaluate processes to improve efficiency.
• Set annual department goals focused on improvement.

Conocimientos

Bilingual (Spanish/English)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Strong communication

Customer service orientation

Organization & multi-tasking

Interpersonal skills

Leadership/people management

Educación

Bachelor's degree

Herramientas

MS Office Suite

Descripción del empleo

TTI, Inc., is in search of our next Global Resource Center Manager I for our office located in Guadalajara, Mexico. This role is responsible for supervising the operational functions of the Global Resource Center in Mexico to ensure a timely and accurate response to multiple stakeholders, including, but not limited to branch sales and Corporate Product. While primary focus will be on stakeholders within the America’s, the organization will also serve as a backup to other global TTI locations.

What our Global Resource Center Manager I do:

Effectively supervises team members by assigning and delegating accountabilities, and by providing ongoing instruction.

Responsible for hiring qualified staff, utilizing effective communication and motivational techniques, providing ongoing performance management and by providing effective training and development.

Ensures GRC MX team is informed and up to date on all current procedures.

Ensures the optimal operation of the GRC MX Support function by developing and implementing all processes and procedures.

Continually evaluates processes and procedures to improve function efficiency.

Establishes and implements annual department goals with a focus on continuous improvement.

What we look for:

• Must have a completed Bachelor's degree.
• Minimum of 10 years of experience in customer service in shared services.
• 4 or more years working in electronics distribution with exposure to the operational function.
• 3 or more years managing personnel that reports directly.
• Bilingual – Written & Verbal Proficiency in Spanish and English.
• Demonstrated proficiency in the following Microsoft applications (Word, Excel and Outlook).
• Demonstrated track record of building confidence and credibility with external customers.
• Knowledge of Mexico laws practices and procedures.
• Possesses excellent verbal and written communication skills including strong listening skills.
• Exhibits strong interpersonal/teamwork skills in order to build effective working relationships.
• Possesses a strong customer service orientation in order to respond needs in a timely manner.
• Exhibits strong organizational and multi-tasking skills in order to handle multiple, competing priorities and duties (planned and unplanned).

What we offer our team members:

• 13% Savings Fund.
• 30 days Christmas bonus.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Ongoing training throughout employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.