Global Resource Center Lead - Mexico (Hybrid)

TTI, Inc.; Región Centro; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings Fund

Christmas bonus

Food vouchers

Vacation days

Vacation premium

Medical Insurance

Life Insurance

Hybrid work

Training & development

Growth opportunities

Descripción de la vacante

TTI, Inc. in Guadalajara, Mexico, is seeking a Global Resource Center Manager I to supervise the GRC MX operations and ensure timely, accurate responses to stakeholders across the Americas, with backup support for other global locations.

The role leads a team, hires and develops staff, implements procedures, and drives continuous improvement. Strong Spanish/English communication and knowledge of local laws are essential.

Formación

• Must have a completed Bachelor's degree.
• Minimum of 10 years of experience in customer service in shared services.
• 4 or more years working in electronics distribution with exposure to the operational function.
• 3 or more years managing personnel that reports directly.
• Bilingual – Written & Verbal Proficiency in Spanish and English.
• Demonstrated proficiency in the following Microsoft applications (Word, Excel and Outlook).
• Demonstrated track record of building confidence and credibility with external customers.
• Knowledge of Mexico laws practices and procedures.
• Possesses excellent verbal and written communication skills including strong listening skills.
• Exhibits strong interpersonal/teamwork skills in order to build effective working relationships.
• Possesses a strong customer service orientation in order to respond needs in a timely manner.
• Exhibits strong organizational and multi-tasking skills in order to handle multiple, competing priorities and duties (planned and unplanned).

Responsabilidades

• Effectively supervises team members by assigning and delegating accountabilities, and by providing ongoing instruction.
• Responsible for hiring qualified staff, utilizing effective communication and motivational techniques, providing ongoing performance management and by providing effective training and development.
• Ensures GRC MX team is informed and up to date on all current procedures.
• Ensures the optimal operation of the GRC MX Support function by developing and implementing all processes and procedures.
• Continually evaluates processes and procedures to improve function efficiency.
• Establishes and implements annual department goals with a focus on continuous improvement.

Conocimientos

Bilingual Spanish & English

MS Office

Educación

Bachelor's degree

Descripción del empleo

TTI, Inc. in Guadalajara, Mexico, is seeking a Global Resource Center Manager I to supervise the GRC MX operations and ensure timely, accurate responses to stakeholders across the Americas, with backup support for other global locations.

The role leads a team, hires and develops staff, implements procedures, and drives continuous improvement. Strong Spanish/English communication and knowledge of local laws are essential.