Remote Technical Support Specialist (Trading Platforms)
SupportYourApp
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Benefits offered by this job
Job summary
SupportYourApp in a remote-friendly setup is seeking a Technical Support Consultant to deliver outstanding customer and technical support via emails and chats, build strong relationships with clients, and stay up to date with evolving tools and technologies.
The role requires English at C1, hands-on experience in technical support, VPS setup, Windows Server administration, familiarity with TradingView, TradeStation, and NinjaTrader, strong analytical skills, a proactive attitude, and a reliable
Qualifications
- English at C1 level required.
- Experience in a technical support role.
- Experience with VPS setup and management.
- Strong understanding of Windows Server administration.
- Familiarity with TradingView, TradeStation, and NinjaTrader.
- Strong analytical thinking and research skills.
- Positive, proactive and responsible attitude.
- Own computer with 8GB RAM and stable internet (50 Mbps down, 40 Mbps up).
Responsibilities
- Deliver technical support via emails and chats.
- Build strong customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data securely.
- Communicate with developers and cross-functional teams.
Skills
Job description
SupportYourApp in a remote-friendly setup is seeking a Technical Support Consultant to deliver outstanding customer and technical support via emails and chats, build strong relationships with clients, and stay up to date with evolving tools and technologies.
The role requires English at C1, hands-on experience in technical support, VPS setup, Windows Server administration, familiarity with TradingView, TradeStation, and NinjaTrader, strong analytical skills, a proactive attitude, and a reliable
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