Global Ophthalmic Supply Chain Leader

EssilorLuxottica; Tijuana; Vor Ort; MXN 900.000 - 1.300.000; Vollzeit

Zusammenfassung

EssilorLuxottica is seeking a Supply Chain Manager to optimize volume planning across North America NSLs, balancing capacity, seasonality, and lab requirements. You will drive customer service strategy and lead cross-functional teams to ensure scalable, compliant operations.

The role emphasizes continuous improvement, forecasting, and a strong focus on quality standards, joining a global network with extensive product lines and brands.

Qualifikationen

• Bachelor's degree in Supply Chain Management, Industrial Engineering, Operations Management, Business Administration, or a related field.
• Minimum 5 years of experience in a Supply Chain, Operations, Customer Service, Planning, or related leadership role.
• Fluent English and Spanish (written and verbal) required. Bilingual proficiency is mandatory.
• Strong negotiation and stakeholder management skills.
• Experience with Master Planning and capacity planning processes.
• Experience with Production Scheduling in a manufacturing or service environment.
• Knowledge of statistical forecasting, demand planning, and capacity management methodologies.
• Experience driving performance through OKRs (Objectives and Key Results).
• Strong analytical skills, including Statistics and Probability.
• Experience with Continuous Improvement methodologies and tools (Lean, Six Sigma, Kaizen, or equivalent).
• Working knowledge of ISO 9001, ISO 14001, ISO 45001, and ISO 13485 standards.
• Strategic thinking and business acumen.
• Customer-centric mindset.
• Strong analytical and problem-solving capabilities.
• Excellent communication and cross-functional collaboration skills.
• Ability to influence stakeholders across multiple levels of the organization.
• Results-driven approach with a continuous improvement mindset.
• Ability to thrive in a fast-paced, matrixed, and multicultural environment.

Aufgaben

• Design and implement customer service strategies to ensure compliance with established Service Level Agreements (SLAs).
• Oversee order intake, processing, and follow-up activities, ensuring seamless integration with Production, Logistics, and Commercial teams.
• Manage and resolve escalated issues from key customers, ensuring timely and effective solutions.
• Manage laboratory capacity planning by balancing service levels and productivity through statistical forecasting, demand planning methodologies, and collaborative planning processes with cross-functional teams across each business unit.
• Drive continuous improvement, digitalization, and service automation initiatives to enhance efficiency and customer satisfaction.
• Develop monthly performance reports, including KPI tracking, root cause analysis, and corrective action plans.
• Foster strong relationships with internal and external customers through proactive communication and partnership.
• Ensure alignment of departmental processes with EssilorLuxottica global policies and support internal audit activities.
• Ensure compliance with Quality Management System requirements and promote adherence across operations.
• Contribute to achieving laboratory service level objectives and operational performance targets.
• Standardize customer service processes across departments to improve consistency, efficiency, and customer experience.
• Conduct process and system audits to identify improvement opportunities and ensure compliance.
• Promote Environmental, Health, and Safety (EHS) best practices.
• Ensure compliance with Supply Chain Security (SCS) requirements and drive adherence across the organization.

Kenntnisse

Leadership

Stakeholder management

Forecasting

Capacity planning

Production scheduling

Continuous improvement

Lean Six Sigma

ISO standards knowledge

Bilingual English/Spanish

Ausbildung

Bachelor's degree in Supply Chain Management

Jobbeschreibung

EssilorLuxottica is seeking a Supply Chain Manager to optimize volume planning across North America NSLs, balancing capacity, seasonality, and lab requirements. You will drive customer service strategy and lead cross-functional teams to ensure scalable, compliant operations.

The role emphasizes continuous improvement, forecasting, and a strong focus on quality standards, joining a global network with extensive product lines and brands.