Global NOC Director 24/7 Incident Leadership

Solera Corporation; Ciudad de México; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

Solera Corporation in Mexico City seeks a Senior Manager for the Global Network Operations Center. You will lead a 25-analyst team delivering 24/7/365 support for Solera’s SaaS platforms and infrastructure, upholding runbooks, incident response, and cross-functional collaboration.

The role requires 6+ years in IT service delivery leadership, strong technical background, and excellent English communication. You will drive KPI-based improvements, vendor coordination, and policy compliance in a

Qualifications

• 6+ years in a leadership role within IT service delivery.
• 6+ years hands-on technical experience in the same field.
• Excellent written and spoken English communication.
• Experience with ITIL/ITSM frameworks and governance.
• Ability to plan, coordinate, and monitor service delivery projects.

Responsibilities

• Run a global 24/7/365 Network Operations Center with a 25-analyst team.
• Lead team leaders, mentor contributors, and drive performance.
• Ensure KPI data is collected and reviewed to guide decisions.
• Manage IT projects from initiation to completion within budget and timeline.
• Engage with stakeholders, vendors, and cross-functional teams for delivery.
• Establish and enforce IT policies, controls, and compliance measures.
• Stay current on industry trends and share knowledge through training.

Skills

Team leadership

Communication skills

Stakeholder management

Analytical thinking

English proficiency

Tools

ITIL/ITSM

PowerAutomate

PowerApps

Power BI

Job description

Solera Corporation in Mexico City seeks a Senior Manager for the Global Network Operations Center. You will lead a 25-analyst team delivering 24/7/365 support for Solera’s SaaS platforms and infrastructure, upholding runbooks, incident response, and cross-functional collaboration.

The role requires 6+ years in IT service delivery leadership, strong technical background, and excellent English communication. You will drive KPI-based improvements, vendor coordination, and policy compliance in a