Global NOC Leader, 24/7 Network Operations

Solera Corporation

Coyoacán

On-site

MXN 1,200,000 - 1,800,000

Full time

4 days ago

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Job summary

Solera is seeking a Senior Manager to lead the Global Network Operations Center (NOC) in Mexico City. You will manage a large team of 25 analysts and oversee 4 team leaders, ensuring 24/7/365 support for Solera’s SaaS platforms and infrastructure.

You will enforce runbooks, incident response, and data-driven improvements. The role requires extensive leadership experience in IT service delivery, strong English communication, and proficiency with ITIL/ITSM practices.

Qualifications

6+ years in IT service delivery leadership.
6+ years hands-on technical experience in IT operations.
Excellent written and verbal English communication.
Proven ability to lead 24/7/365 support teams.
Experience with ITIL/ITSM frameworks.
Familiarity with PowerPlatform (PowerAutomate/Apps/Bi).

Responsibilities

Lead our global 24/7/365 Network Operations team and ensure incident management process adherence.
Mentor and guide team leaders and individual contributors.
Set goals, evaluate performance, and promote collaboration.
Collect and review KPI data to drive data-driven decisions.
Manage projects from scoping to delivery within budget and timeline.
Coordinate with stakeholders, vendors and cross-functional teams to assure SLAs.